Overview
About this Role
All employees shall possess the general qualifications, as described in California Code of Regulations Title 2, Section 172, which include, but are not limited to integrity, honesty, dependability, thoroughness, accuracy, good judgment, initiative, resourcefulness, and the ability to work cooperatively with others.
This position requires the incumbent to maintain consistent and regular attendance; communicate effectively (orally and in writing) in dealing with the public and/or other employees; develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools, and equipment; complete assignments in a timely and efficient manner; and, adhere to departmental policies and procedures.
All California Department of Public Health (CDPH) employees perform work that is of the utmost importance, where each employee is important in supporting and promoting an environment of equity, diversity, and inclusivity, essential to the delivery of the department’s mission. All employees are valued and should understand that their contributions and the contributions of their team members derive from different cultures, backgrounds, and life experiences, supporting innovations in public health services and programs for California.
The competencies required for this position are found on the classification specification for the classification noted above. Classification specifications are located on the California Department of Human Resource’s Job Descriptions webpage.
Job Summary This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by reviewing and processing the more complex assignments such as: reviewing and processing citations, performing complex licensing activities, entering data into multiple systems, and providing technical assistance to health care providers, patients, and patients’ family members. The Program Technician II (PT II) works within multiple computer programs simultaneously. The incumbent works under the general supervision of the Supervising Program Technician II.
Key Responsibilities
35% Utilizing the Automated Survey Processing Environment Software (ASPEN) Central Office System, the PT II enters survey renewal information into Federal Computer Network, Aspen Central Office Systems (ACO), and ASPEN Complaint Tracking System (ACTS) – Enters complaints, change of addresses, etc. Sorts and documents complaints received via mail, e‑mail, phone call, and fax from facilities, patients, families, other agencies. Maintains a log of activities. Identifies and troubleshoots problems within the software programs utilized, including issues with the modem, telecommunications, or problematic issues with the federal system, and contacts the appropriate agency for notification and resolution purposes.
30% Processes surveys for all health facility types (Skilled Nursing Facilities, Intermediate Care Facilities, General Acute Care Hospitals, Home Health Agencies, Surgical Clinics, Acute Psychiatric Hospitals, etc.). Enters federal deficiencies into ASPEN, corrects and formats evaluators’ narratives; enters state regulations into ACO; and types deficiency narratives. Responsible for all areas of processing, including typing appropriate cover letters for surveys and intakes. Scans, copies, redacts, and mails a variety of documents to various recipients. Assembles complaint and survey packets for entry into ACO and processes initial licensing and certification survey packets/applications. Sends information to other agencies/sections such as Center for Medicare and Medicaid Services (CMS), and/or Provider Certification Section.
20% Establishes licensed and unlicensed facility files in Electronic Licensing Management System (ELMS) with assignment of identification number for multiple facility types. Uses various systems to produce numerous reports for Licensing & Certification (L&C) and other public agencies, which include surveys, Facility Profiles, and Citation Report. Generates facility reports for survey purposes, weekly and monthly reports for regional activity, and updates facility files.
10% Establishes certification records in ASPEN system. Enters certification renewal information and terminations. Maintains information in computer system for Certification & Transmittal forms; categorizes survey forms for processing; processes for signature by evaluator and supervisor; and forwards to CMS and Provider Certification Section. Enters new provider numbers into computer systems.
5% Attends meetings and training sessions and performs other work‑related duties as assigned.
Qualifications
All employees shall possess the general qualifications, as described in California Code of Regulations Title 2, Section 172, which include, but are not limited to integrity, honesty, dependability, thoroughness, accuracy, good judgment, initiative, resourcefulness, and the ability to work cooperatively with others.
Special Requirements
Conflict of Interest (COI)
Background Check and/or Fingerprinting Clearance
Medical Clearance
Travel
Bilingual: Pass a State written and/or verbal proficiency exam in
License/Certification
Other
About California Department of Public Health (CDPH)
CDPH works to protect the public's health in the Golden State and helps shape positive health outcomes for individuals, families and communities. The Department's programs and services, implemented in collaboration with local health departments and state, federal and private partners, touch the lives of every Californian and visitor to the state 24 hours a day, 7 days a week.
Our Shared Vision
CDPH public health professionals, researchers, scientists, doctors, nurses, and other staff members have a shared vision to protect and improve the health of all Californians. We are dedicated to public service and passionate about our work and the people and communities we serve and protect.
Diversity Statement
At CDPH, equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.
Apply Now: https://bit.ly/4zraiOB
