Overview
About this Role
All California Department of Public Health (CDPH) employees perform work that is of the utmost importance, where each employee is important in supporting and promoting an environment of equity, diversity, and inclusivity, essential to the delivery of the department’s mission. All employees are valued and should understand that their contributions and the contributions of their team members derive from different cultures, backgrounds, and life experiences, supporting innovations in public health services and programs for California.
This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by providing clerical support to the Field Operations Support Unit in Headquarters and to the field staff. The Office Technician (OT) (Typing) answers telephone inquiries from Field Operation Support Unit’s field staff as well as the public and enters data and/or information into multiple database systems for tracking purposes. The OT provides guidance and assistance to health care providers and patients’ family members.
The incumbent works under the general supervision of the Supervisor I.
Key Responsibilities
45% Answers, screens, and routes telephone calls to appropriate staff and tracks all incoming calls. Files, photocopies, and types miscellaneous documents such as labels, envelopes, and letters. Uses Microsoft 365 to create and maintain spreadsheets, Word documents, graphs and charts. Reviews and processes mail for the Licensing & Certification Units; assists with preparation of regularly scheduled reports; books conference calls, rooms, transportation, and hotels.
25% Organizes and maintains files for tracking of work assignments, Provides essential support for assignments, such as multiple data system entry into the federal and state management systems. Works within various CDPH databases to input data. Assists with stakeholder engagements by providing general support to visitors, replies to email, telephone and/or face-to-face inquiries. Assists in overseeing various internal email mailboxes for sorting and distribution and assists Headquarters and District Office staff with on/off-site presentation preparation.
15% Coordinates and prepares agendas for executive branch meetings. Participates in non-technical short-term special projects and activities. Participates in the development of written operational procedures, job aids, and desk manuals.
10% Schedules and organizes stakeholder meetings and ensures that necessary material needed for meetings is prepared and distributed. Works with online media, video conferencing, and web based inquiries. Organizes office supplies including ordering and inventory. Participates in various work groups for after action reporting (meeting minutes).
5% Performs other work-related duties as required to support the Unit.
Qualifications
All employees shall possess the general qualifications, as described in California Code of Regulations Title 2, Section 172, which include, but are not limited to integrity, honesty, dependability, thoroughness, accuracy, good judgment, initiative, resourcefulness, and the ability to work cooperatively with others.
The competencies required for this position are found on the classification specification for the classification noted above. Classification specifications are located on the California Department of Human Resource’s Job Descriptions webpage.
Conflict of Interest (COI)
Background Check and/or Fingerprinting Clearance
Medical Clearance
Travel:
Bilingual: Pass a State written and/or verbal proficiency exam in
License/Certification:
Other:
About California Department of Public Health (CDPH)
CDPH works to protect the public's health in the Golden State and helps shape positive health outcomes for individuals, families and communities. The Department's programs and services, implemented in collaboration with local health departments and state, federal and private partners, touch the lives of every Californian and visitor to the state 24 hours a day, 7 days a week.
Our Shared Vision
CDPH public health professionals, researchers, scientists, doctors, nurses, and other staff members have a shared vision to protect and improve the health of all Californians. We are dedicated to public service and passionate about our work and the people and communities we serve and protect.
Diversity Statement
At CDPH, equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.
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