Overview
About this Role
This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by independently performing a wide range of the more complex analytical and technical assignments related to the support of the district office. The Analyst II is responsible for the coordination, review, and analysis of survey and complaint data required by Federal and State mandates. Gathers, sorts, analyzes, and monitors information related to complaints and enforcement activities, and prepares monthly summary reports based on the results of the above analysis. Acts as liaison to Headquarters and field office personnel. The incumbent works under the direction of the Administrative Support Manager (Supervisor I).
Key Responsibilities
Independently gathers, sorts, reviews, and analyzes a variety of the more complex reports generated from the Online Survey Certification and Report (OSCAR), the Electronic Licensing Management Systems (ELMS), the Automatic Survey Processing Environment (ASPEN) and other internal systems. Develops recommendations for management review and prepares presentations for management. Analyzes reports containing the more complex technical information regarding facility’s compliance history with regulations, profiles of each resident residing in the facility, dates facility was surveyed, man hours required for each survey, number of complaints received each month, etc. Develops internal logs to track and facilitate analysis of workload priorities and office systems to streamline workload processing and paperwork related to the above systems. Assists management with the analysis of CMS 670 data (survey time keeping), monthly complaint workload, and yearly workload forecasts.
Independently develops monthly office workload performance summary reports and correlate findings with established program performance and required Federal and State task requirements. Interprets data from summary reports to evaluate if the district office is meeting workload standards and provides verbal and written reports, including recommendations and program evaluations to management. Prepares mandated report of district office work performance to the District Office management, Branch Chief, Chief of Field Operations and Deputy Director, identifying problem performance and production areas and recommendations for corrective action for management’s consideration.
Independently coordinates, monitors, and tracks all activities related to the survey enforcement regulations and procedures and ensures that all timeframes for notices, letters, plans of corrections, and follow-up surveys are met. Provides training and consultation and develops office procedures for management review. Coordinates with district office supervisors to ensure all surveys and follow up surveys are scheduled within federally mandated timeframes. Coordinates with the Life Safety Code Unit (LSC) supervisory staff to ensure the LSC survey process is completed in conjunction with the office Health Safety Surveys and that the LSC information is matched to the Health survey and uploaded into the National system. Tracks all phases of the survey process and other enforcement activities in Excel and identifies and communicates the need for follow up surveys to management.
Validates the accuracy of all paperwork and enforcement appeals and completion/finalization of the survey. The data can be transferred from the local office to the National database. Monitors, drafts, and tracks all steps of the informal appeals process, including enforcement letters, plan of correction notices, and Informal Dispute Resolution requests and responses.
Monitors and tracks timeliness of all surveys to ensure completed casework, including requests of Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID) as needed. Reviews various program applications including, but not limited to, initials, changes of ownership (CHOWs), and management agreements. Interfaces with applicant provider administrative personnel to ensure initial application packets and processes are completed for Home Health Agency, End Stage Renal Dialysis, and Rural Health Clinic health care facilities. Reviews and analyzes all applicant packages for Skilled Nursing Facilities received from the Central Application Branch (CAB) prior to any initial Survey. Tracks application through final approval. Reviews CHOW packets received from CAB and tracks the 855 CMS and fiscal intermediary notification and approval document. Tracks and monitors all ICF/IID facilities to ensure that all activities are completed within time limited agreement (TLA) dates. Prepares responses to all inquiries on all State Fire Marshal activities, including enforcement, Informal dispute resolution procedures, and complaint appeals for the District Office. Ensures strictly mandated time frames are met when responding to the appellant facility. Updates ASPEN with all data and information regarding the appeal. Coordinates, tracks, and facilitates the hiring of new personnel. Ensures that all initial applicant paperwork, including justification for hire and confidential full medicals, are forwarded to the CHCQ Headquarters Personnel Liaison. Processes all initial offer and rejection letters and may serve as back up Attendance Coordinator for the District Office staff.
Develops and updates monthly spreadsheet for overtime reporting for the program. Coordinates with supervisory personnel and prepares the district office work schedules related to field surveys, hearing and legal activities. Maintains files of District Office Memos, Survey and Certification Transmittals, All Facility Letters, etc. Performs other work-related duties as assigned.
Qualifications
All employees shall possess the general qualifications, as described in California Code of Regulations Title 2, Section 172, which include, but are not limited to integrity, honesty, dependability, thoroughness, accuracy, good judgment, initiative, resourcefulness, and the ability to work cooperatively with others.
This position requires the incumbent to maintain consistent and regular attendance; communicate effectively (orally and in writing) in dealing with the public and/or other employees; develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools, and equipment; complete assignments in a timely and efficient manner; and, adhere to departmental policies and procedures.
Conflict of Interest (COI)
Background Check and/or Fingerprinting Clearance
Medical Clearance
Travel:
Bilingual: Pass a State written and/or verbal proficiency exam in
License/Certification:
Other:
About California Department of Public Health (CDPH)
CDPH works to protect the public's health in the Golden State and helps shape positive health outcomes for individuals, families and communities. The Department's programs and services, implemented in collaboration with local health departments and state, federal and private partners, touch the lives of every Californian and visitor to the state 24 hours a day, 7 days a week.
Our Shared Vision
CDPH public health professionals, researchers, scientists, doctors, nurses, and other staff members have a shared vision to protect and improve the health of all Californians. We are dedicated to public service and passionate about our work and the people and communities we serve and protect.
Diversity Statement
At CDPH, equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.
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