Overview
Responsibilities
The Health Program Coordinator will be responsible for coordinating with and serving as a liaison to vendors, laboratories, pharmacies, healthcare provider and facilities to report COVID 19 data via the Universal Public Health Node (UPHN). Duties include serving as a point of contact and interacting with staff at healthcare facilities via phone, email, chat, and other communication channels to resolve issues, answer questions, and provide technical assistance, troubleshooting data and technical issues with facility and program staff; preparing documentation to educate technical and non-technical end users on transport onboarding steps as well as documenting troubleshooting process flows and escalation pathways; documenting customer interactions for later evaluation of service delivery activities; communicating with both end users and other technical staff; monitoring error reports and taking appropriate resolution steps. Other appropriate related duties as assigned.
Minimum Qualifications
Bachelor’s degree in Computer Science, Information Technology, Informatics, Public Health, Health, Human Services or a related field and two years of experience contributing to the coordination of program activities in a public health, health, health regulatory, or human services related program; OR an Associate’s degree in a related field and four years of such experience; OR six years of such experience. A Master’s degree in a related field may substitute for one year of experience.
Preferred Qualifications
At least two years of experience with public health or human services. At least two years of providing user support and/or troubleshooting user issues for software applications/systems.
Conditions of Employment
Grant funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables, is required.
Valid and unrestricted authorization to work in the U.S. is required. Visa sponsorship is not available for this position.
This position requires that the incumbent will report to the official work location and live within commuting distance to the official work location. Telecommuting will be available.
HRI participates in the E-Verify Program.
HRI has a long-standing dedication to diversity, equity, and inclusion in our workforce. HRI is committed to the principle of non-discrimination in all phases of its employment procedures and practices.
Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans
www.healthresearch.org
About Health Research, Inc.
Join us in our mission to make a difference in public health and advance scientific research! At Health Research, Inc. (HRI), your work will contribute to meaningful change and innovation in the communities we serve! At HRI, we are on a mission to transform the health and well-being of the people of New York State through innovative partnerships and cutting-edge public health initiatives. As a dynamic non-profit organization, HRI plays a crucial role in advancing the strategic goals of the New York State Department of Health (DOH), Roswell Park Comprehensive Cancer Center (RPCCC), and other health-related entities.
HRI offers a robust, comprehensive benefits package to eligible employees, including:
· Health, dental and vision insurance – Several comprehensive health insurance plans to choose from;
· Flexible benefit accounts – Medical, dependent care, adoption assistance, parking and transit;
· Generous paid time off – Paid federal and state holidays, paid sick, vacation and personal leave;
· Tuition support – Assistance is available for individuals pursuing educational or training opportunities;
· Retirement Benefits – HRI is a participating employer in the New York State and Local Retirement System and offers optional enrollment in the New York State Deferred Compensation Plan. HRI provides a postretirement Health Benefits Plan for qualified retirees to use towards health insurance premiums and eligible medical expenses;
· Employee Assistance Program – Provides educational and wellness programs, training, and 24/7 confidential services to assist employees, both personally and professionally;
· And so much more!
About Health Research, Inc.
Health Research, Inc. (HRI) contributes to the health and well-being of the people of New York State by complementing and enabling the strategic public health goals of the New York State Department of Health (DOH), Roswell Park Cancer Institute Corporation (RPCIC), and other health-related entities.
HRI provides best-in-class resource administration for stakeholders and programs related to the work and priorities of the Department of Health and its other partners. HRI does this through the provision of knowledge, expertise, funding guidance, and fiduciary oversight of sponsored program funding for public health and research programs in concert with community partnerships.
