Parent Resource Worker

Overview

The Parent Resource Worker (PRW) for Mary’s Center provides screening and completes the FROG (Family Resilience and Opportunities for Growth) Scale (the Healthy Families America [HFA] assessment) with parents (prenatally and/or immediately after the birth of their child) to determine eligibility for home visitation services and to connect the family with needed resources and referrals on a need/availability basis.

Engage Participant and Family:

Use various strategies, including reflective practice techniques, to build trust and rapport with families.
Practice cultural humility and integrate the family’s values and culture into conversations; and
Explain worker’s role, responsibilities, and participant’s rights, including confidentiality and mandated reporting.

Intake:Complete FROG Scale on all participants referred.
Target 5-10 FROG Scales per week or as required based upon needs of the program and/or agency.
The PRW is responsible for meeting encounter targets and managing their own schedules to meet these targets.
Gather information from referral source, participant chart, and other pertinent sources in determining participant eligibility in the Healthy Families America program.
Assess eligibility in Mary’s Center programs.
Complete internal and external referrals with the participant’s consent.
Submit and track completed referrals daily.
Review completed intake and FROG Scale for accuracy prior to submitting to the PRW Supervisor for review; and
Conduct outreach with referral partner agencies and health fairs as needed.

Referrals:

Create outreach plan for each referral assigned and provide plan to supervisor during weekly supervision.
Provide referrals and support for assigned cases prior to entry into an appropriate program.
Link families who are assessed but either not eligible for services or decline services to community resources.
Ensure families understand the role of the service provider and the type of services provided by the program to which they are referred. Work with assigned service provider to connect with family on an “as needed” basis until family is engaged and/or re-engaged into the referred program or services; and
Update Screen Log tracker on progress and outcome for each referral daily.
Documentation:

Complete and submit FROG Scales within two business days.
Resubmit corrected FROG Scales within two business days after receiving corrections from the PRW Supervisor.
Enter all data in appropriate database system, including agency’s database and grantor’s database if applicable.
Ensure that all applicable forms are complete, proofread for accuracy, reviewed and signed-off by PRW Supervisor, and filed in a timely manner in accordance with project, evaluation, and funding requirements.
Document all interactions with participant, family members, and collateral contacts.
Complete monthly reports as required; and
Report incidents of child abuse and neglect.
Program and Professional Growth:

Attend weekly supervision with the PRW Supervisor and report to supervisor on an “as needed” basis. Supervision may be divided into two days if needed.
Participate in organization-wide and division-wide meetings and committees, departmental meetings, and other meetings/conferences as assigned.
Share experiences and insights at said events, seek input from others, and utilize any information learned in the course of daily work activities.
Work to ensure a healthy collaborative relationship with other Mary’s Center programs and departments, as well as outside agencies.
Raise concerns and questions in a manner that promotes a discussion for solutions.
Identify and participate in other trainings or committees that can further professional growth.
Identify various community needs and address them through team meetings and events; and
With the assistance of supervisor, identify performance strengths as well as areas needing further development.