Overview
We are looking for a dedicated and customer-focused Customer Support Specialist to join our team. In this role, you will be responsible for assisting customers by answering inquiries, resolving issues, and providing an exceptional customer experience. The ideal candidate is a strong communicator, problem-solver, and has a passion for helping others.
Key Responsibilities:
Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
Provide accurate information about products, services, and company policies.
Troubleshoot and resolve customer issues efficiently, ensuring customer satisfaction.
Document customer interactions and solutions in the company’s CRM system.
Collaborate with internal teams to address customer concerns and escalate issues when necessary.
Follow up with customers to ensure their issues are fully resolved.
Identify common customer pain points and suggest improvements to enhance service quality.
Maintain a positive and empathetic attitude when handling customer concerns.
