Overview
Customer Interaction:
Answering customer inquiries via phone, email, chat, or in-person.
Listening to and understanding customer concerns and complaints.
Providing accurate and helpful information about products, services, and company policies.
Resolving customer issues and complaints in a timely and efficient manner.
Problem Solving:
Troubleshooting common issues and escalating complex problems to appropriate departments.
Identifying customer needs and offering proactive solutions to improve their experience.
Record Keeping:
Maintaining accurate records of customer interactions and transactions.
Updating customer accounts and ensuring data accuracy.
Sales and Upselling:
Identifying opportunities to upsell or cross-sell products and services.
Promoting relevant products and services to customers.
Collaboration:
Collaborating with other departments to ensure customer satisfaction.
Following up with customers to ensure resolution and satisfaction.
About CONAM Management Corporation
CONAM started as a small, multifamily property management provider in 1975. Over the years, we’ve experienced many cycles in the industry and have learned to take advantage of opportunities presented by changes in the market and the economy. We’ve developed confidence in the practices that have contributed to our success and maintain an inquisitive spirit that continually looks for practical ways to improve. We know that lasting value is created by investing not just in physical properties, but in the people who live there and the communities in which they are located. We leverage our deep industry knowledge and history in the market to partner with various charitable and non-profit organizations to support programs that enhance the lives of our residents.
