Overview
Position Overview
Plans, develops, conceptualizes, directs, analyzes and implements statewide Long Term Care Facility Complaint Process.
• Oversees the processing of complaints alleging nursing and non-nursing regulatory noncompliance from the statewide hotline, emails, fax, and letter, and makes recommendations for modifications.
• Develops, recommends and implements new policies and procedures.
• Responsible for goals and objectives consistent with departmental objectives relative to complaint process.
• Assists OHCR staff with questions related to entering, adding, or changing data of healthcare/nursing and nonnursing allegations in the Federal database.
Benefits Statement
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
Competitive Group Insurance benefits including health, life, dental and vision plans.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
10-25 days of paid vacation time annually (10 days for first year of state employment)
12 paid sick days annually which carryover year to year
3 paid personal business days per calendar year (pro-rated dependent on start date)
13-14 paid holidays per year
12 weeks of paid parental leave
Employee Assistance Program and/or mental health resources
These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Essential Functions
Plans, develops, conceptualizes, directs, analyzes and implements statewide Long Term Care Facility Complaint Process.
Refers complaints received that do not fall under IDPH’s jurisdiction to the appropriate state agencies.
Serves as a liaison with other OHCR divisions including Long Term Care Field Operations, Compliance Assurance, Licensure and Certification, Health Care Facilities & Program, Legal Services, Developmentally Disabled (DD) and Severe Mental Health Rehabilitation (SMHRF), Assisted Living and the Director’s Office collaborating on problem-solving activities, regarding policy and procedures, and compliance with the Nursing Home Care Act (NHCA), State and Federal regulations and Administrative Codes.
Serves as a working supervsior.
Generates monthly, quarterly and annual Central Complaint Registry reports.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
Requires knowledge, skill and mental development equivalent to completion of four years of college.
Requires prior experience equivalent to three years of progressively responsible administrative experience in nursing.
Requires licensure as a Registered Nurse in the State of Illinois.
Preferred Qualifications
Three or more years of progressively responsible administrative experience in Medicare/Medicaid related programs.
Three or more years extensive knowledge of state and federal regulations related to long term care facilities.
Three or more years of supervisory experience.
Two years of experience establishing, maintaining, and improving cooperative working relationships with various stakeholders.
Two years of experience drafting, reviewing, and implementing policies and procedures.
Two years of experience communicating business with various agencies.
One year work experience in Microsoft Word, processing, and spreadsheet applications (i.e., Microsoft Word, Microsoft Outlook, Excel PowerPoint, Smartsheet).
About Illinois Department of Public Health
Department Overview
In Illinois, if you have eaten at a restaurant, required hospital or nursing home care, vacationed at a campground or swam at a public beach or pool, drank a glass of milk, got married or divorced ,had a baby, the Illinois Department of Public Health (IDPH) has touched your life in some important way.
Assuring the quality of our food, setting the standards for hospital and nursing home care, checking the safety of recreation areas, overseeing the inspection of milk producing farms and processing plants, maintaining the state's vital records and screening newborns for genetic diseases are just some of the duties of IDPH.
In fact, IDPH has 200 different programs that benefit each state resident and visitor, although its daily activities of maintaining the public's health are rarely noticed unless a breakdown in the system occurs. With the assistance of local public health agencies, these essential programs and services make up Illinois' public health system, a system that forms a frontline defense against disease through preventive measures and education. Public health has provided the foundation for remarkable gains in saving lives and reducing suffering. Today, life expectancy is 80 years for women and 74 years for men compared with fewer than 50 years at the at the beginning of the 20th century.
In the past, IDPH directed state efforts to control smallpox, cholera and typhoid, virtually eliminated polio, reduced dental decay through fluoridation of community water supplies, and corrected sanitary conditions that threatened water and food supplies.
Today, IDPH has programs to deal with persistent problems that require continued vigilance – infectious diseases, such as AIDS (acquired immunodeficiency syndrome), HIV (human immunodeficiency virus), SARS (severe acute respiratory syndrome) and meningococcal disease; foodborne and communicable diseases, such as E. coli 0157: H7, monkeypox, salmonella and West Nile virus; vaccine preventable diseases; lead poisoning; lack of health care in rural areas; health disparities among racial groups, breast, cervical and prostate cancer; Alzheimer's disease; and other health threats -- sexually transmitted diseases, tobacco use, violence, and other conditions associated with high-risk behaviors. In addition, IDPH has been charged with handling the state's response to the COVID-19 pandemic and the threat of bioterrorism.
IDPH, which is one of the state's oldest agencies, was first organized in 1877 with a staff of three and a two-year budget of $5,000. IDPH, now has an annual budget of $2.9 billion in state and federal funds, headquarters in Springfield and Chicago, seven regional offices located around the state, three laboratories, and 1,200 employees.
IDPH is organized into 12 offices, each of which addresses a distinct area of public health. Each office operates and supports numerous ongoing programs and is prepared to respond to extraordinary situations as they arise.
