Overview
The Promise Arc
Imagine a caller at midnight—not because they want to, but because they need clarity.
Someone’s frightened about a medical bill.
Another can’t understand their insurance explanation.
You pick up. You listen. You translate complexity into calm.
Here, you don’t just respond; you restore peace of mind.
🛠️ What You’ll Be Doing (Challenge & Craft)
You will be entrusted to:
Answer inbound calls, chats, or emails from patients, providers, and insurers—with empathy, speed, and accuracy.
Decode medical and insurance jargon into plain language people can trust.
Verify insurance eligibility, support benefits or claims inquiries, assist with scheduling, and guide users through basic care navigation.
Ensure all interactions meet HIPAA and other regulatory standards.
Maintain detailed, secure documentation of every interaction.
Escalate complex or urgent cases appropriately.
Collaborate virtually with teammates, quality assurance, and leadership to improve scripts, workflows, and patient satisfaction metrics.
🧩 Ideal Profile (Growth & Values)
You’re someone who:
Trait
Why It Matters
Empathy first
Because every caller is more than a ticket number.
Clear communicator
Clarity reduces confusion and builds trust.
Tech‑comfortable
Remote tools, CRMs/EHRs, virtual meetings—these are your daily tools.
Detail oriented & compliant
Data accuracy, PHI security, and regulation adherence are non‑negotiable.
Self‑driven & flexible
Remote work means ownership of your day; schedules might include evenings/weekends depending on patients’ needs.
About Captured Luminescence Company
This is a specialized video production and digital media company focused on healthcare, biotech, pharma, and medical device organizations.
They produce medical training videos, surgical footage, interactive sales apps, animations, live surgical broadcasts, and patient education content.
