Manager, Donor Experience

Overview

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.

We offer great benefits, competitive pay, and great working environment!

 

We offer:

Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
11 Paid Holidays
4 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched (6%) 403b Retirement Plan

This is a great opportunity to make a difference!

This position will pay $72,782.90 – $92,124.94 annually. Salary is commensurate with experience.

 

POSITION SUMMARY

Reporting to the Director of Development, the Manager, Donor Experience is responsible for developing, managing and a relationship- based program for APLA Health’s philanthropic partners. This individual will serve as a lead staff and partner on approaches, resources and activities to expand, retain, thank and enhance supporter experiences with APLA Health, including AIDS Walk Los Angeles and Mid-level donors. The Manager of Donor Experiences will carry a portfolio of 300 prospects, donors and ERG Teams.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Collaborate internally and externally to set strategy for members of employee resource groups and others, and will focus on achieving three primary objectives: customer-service, proactively implement thoughtful, personalized relationship-based outreach, and connect the work of ERGs and other groups to the philanthropic goals of APLA Health. This will be done by working with a very specific group of mid-level donors and Corporate Teams.

·         Acknowledge and thank identified supporters for their participation with APLA Health and lay the foundation for future giving.

·         Work directly with donors and supporters to gain insight and understanding of current experiences and expectations of engagement, and with members of the Advancement Team to bring together resources related to donor/supporter requests.

·         Develop and maintain a comprehensive information database from which personalized experiences can be tracked and evaluated for effectiveness.

·         Share information and seek opportunities systematically and regularly to team with the Major Gifts Officer, CEO and fellow Advancement colleagues to further integration, relationship building and philanthropic cultivation strategies.

·         Develop and maintain positive working relationships with others to reach common goals, and develop stewardship and recognition metrics to gather self-identified interest and other data information to enhance donor /supporter activities.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

 

REQUIREMENTS

Training and Experience:

·         High School Diploma or GED and a minimum of three (3) years’ experience, preferably in philanthropy, business, or related field required.

·         Experience with fundraising, stewardship, and/or volunteer management. Experience in working with corporate and/or institutional partners required.

·         Experience in the customer service industry with demonstrated ability to deliver exemplary customer service to a wide variety and level of constituents.

·         Experience in fundraising and in managing volunteers required.

·         Highly motivated and goal-oriented self-starter, able to work independently and as part of the Advancement team.

·         Strong sense of professional ethics with demonstrated high-level of personal integrity, discretion and diplomacy.

·         Successful track record of navigating in a complex organizational environment, thinking clearly and remaining calm to resolve problems using creativity and good judgment.

 

Knowledge:

·         Working knowledge of donor databases, preferably Donor Perfect.

·         Familiarity with database management, including using query and reporting tools.

·         Outstanding written and oral communication skills, including presentation and/or group facilitation experience. Demonstrated understanding of social media outlets such as Linked In, Twitter or Facebook required.

·         Excellent interpersonal skills with strong understanding and ability to develop and sustain resilient and dynamic relationships with donors, colleagues and corporate partners.

·         Highly collaborative and relationship-building professional skills focused on building and sustaining long-term effective relationships that will deliver sufficient attention to donors and supporters.

 

Ability to:

·         Collaborate with Advancement team members, volunteer leadership, and work effectively with individuals at all levels within the organization (Required).

·         Independently strategize/plan projects, problem solve, develop and manage initiatives and programs.

·         Perform role with attention to detail, speed and accuracy; organized with a strong sense of setting priorities, directing multiple projects simultaneously from concept to completion and providing thorough follow up under minimal supervision in a dynamic and ever-changing environment.

·         Enjoy taking the message of APLA Health to individuals and corporations that are not yet familiar with our work.

 

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

 

SPECIAL REQUIREMENTS:

Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. May be required to occasionally work evenings and/or weekends. COVID vaccination required or Medical/Religious exemption.

 

Equal Opportunity Employer: minority/female/transgender/disability/veteran.