Overview
We are seeking a dedicated and customer-focused Remote Customer Support Specialist to join our team. In this role, you will be the first point of contact for customers, providing assistance via phone, email, and chat. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service in a remote environment.
Responsibilities:
Respond promptly to customer inquiries through phone, email, and live chat.
Troubleshoot and resolve customer issues related to products, services, or accounts.
Escalate complex cases to higher-level support teams when necessary.
Maintain accurate records of customer interactions in the CRM or ticketing system.
Provide guidance, product knowledge, and solutions to improve customer satisfaction.
Meet performance metrics such as response time, resolution time, and customer satisfaction.
Collaborate with team members and share feedback to improve support processes.
About Phoenix House California
Phoenix House
Phoenix House is a leading provider of substance abuse treatment and rehabilitation services. With multiple locations across the United States, they offer a range of evidence-based programs and services to support individuals struggling with addiction.
Mission
Phoenix House is dedicated to helping individuals achieve long-term recovery and improve their overall quality of life.
Services
Their services include residential treatment, outpatient programs, counseling, and support groups, all designed to address the unique needs of each individual.
Approach
Phoenix House takes a comprehensive approach to treatment, addressing the physical, emotional, and psychological aspects of addiction. Their experienced staff and clinicians work closely with clients to develop personalized treatment plans and provide ongoing support throughout the recovery process.
