COVID-19

Overview

Respond promptly to customer inquiries via phone, email, chat, or in person.

Resolve customer issues efficiently and professionally, ensuring a high level of satisfaction.
Maintain accurate records of customer interactions, transactions, comments, and complaints.

Identify and assess customer needs to achieve satisfaction and provide appropriate solutions.
Follow up on customer interactions to ensure issues are fully resolved.

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About COUPANG INC

Coupang is reimagining the retail experience with the goal of wowing each customer each and every day. We have invested billions of dollars into Rocket Delivery to create a one-of-a-kind experience, with 99% of orders delivered within a day. Coupang’s WOW membership includes free shipping, dawn and same-day delivery, returns, restaurant delivery, fresh delivery, and content streaming services.