Overview
We are seeking a friendly, reliable, and detail-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring an exceptional customer experience. You will represent the company’s values with professionalism, empathy, and efficiency.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, chat, or in person
Provide accurate information about products, services, and company policies
Process orders, forms, applications, and requests
Resolve customer complaints or issues efficiently and follow up to ensure satisfaction
Maintain detailed and accurate customer records in the CRM system
Collaborate with other departments (e.g., Sales, Operations, Technical Support) to resolve customer concerns
Identify opportunities for process improvement and communicate customer feedback to management
Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
Qualifications
Required:
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Previous experience in a customer service or call center environment
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Proficiency with computers and CRM software (e.g., Salesforce, Zendesk, HubSpot)
Ability to remain calm and professional under pressure
Preferred:
Experience in [industry—e.g., retail, finance, healthcare, tech, etc.]
Bilingual or multilingual abilities
Key Competencies
Customer-focused mindset
Patience and empathy
Active listening
Attention to detail
Time management
Team collaboration
Working Hours & Benefits
Full-time or part-time positions available
Flexible scheduling options
Competitive hourly wage/salary
[Include benefits such as health insurance, paid time off, retirement plan, employee discounts, etc.]
About Pacific Habitat Services, Inc.
Since 1993, Pacific Habitat Services, Inc. has been committed to providing professional services that address complex environmental issues.
Anchored in the Pacific Northwest, we serve both the public and private sector with regulatory permitting, natural resource assessments, wetland delineation, environmental design, restoration, construction, and education outreach.
Our dedicated staff of creative consultants offers technical and scientific expertise in wetland science, fish and wildlife biology, hydrology, soil science, botany, and environmental planning. We not only provide professional services to suit your need, budget, schedule, and overall goals, but integrity and attention to detail as we develop innovative, successful solutions for your environmental project.
