Overview
We are looking for a compassionate and customer-focused Health Customer Service Representative to support patients, members, and healthcare providers with inquiries related to health services, benefits, appointments, billing, and general support. The ideal candidate is patient, empathetic, and able to communicate complex health-related information in a clear and friendly manner.
Both full-time and part-time schedules are available.
Key Responsibilities
Respond to inbound calls, emails, and messages from patients, members, or providers
Provide accurate information regarding health plans, benefits, coverage, and services
Assist customers with scheduling appointments, accessing records, or navigating online portals
Resolve concerns related to billing, claims, or eligibility
Document all interactions in company systems with accuracy and attention to detail
Follow compliance standards (HIPAA or relevant privacy regulations) when handling sensitive medical information
Escalate complex cases to the appropriate department when necessary
Maintain a positive, helpful attitude to ensure a high-quality customer experience
Qualifications
High school diploma or equivalent (Associate degree in healthcare or related field is a plus)
Prior customer service experience; healthcare or insurance experience preferred
Strong communication, active listening, and problem-solving skills
Ability to explain health-related information clearly and respectfully
Comfortable navigating computer systems, CRM tools, and patient portals
Ability to multitask and remain calm under pressure
Knowledge of medical terminology or insurance processes is a plus (training may be provided)
Work Schedule
Full-time: 35–40 hours per week
Part-time: Flexible hours, typically 15–25 hours per week
Some roles may require evening or weekend availability
Work Environment
May be remote, hybrid, or on-site depending on company needs
Fast-paced, customer-first environment
Team-oriented workplace with supportive training and coaching
Compensation and Benefits
(Adjust to match your organization)
Competitive hourly pay or salary
Health, dental, and vision benefits (for eligible full-time employees)
Paid time off and holidays
Flexible schedules for part-time team members
Career growth and training opportunities
About Pacific Habitat Services, Inc.
Since 1993, Pacific Habitat Services, Inc. has been committed to providing professional services that address complex environmental issues.
Anchored in the Pacific Northwest, we serve both the public and private sector with regulatory permitting, natural resource assessments, wetland delineation, environmental design, restoration, construction, and education outreach.
Our dedicated staff of creative consultants offers technical and scientific expertise in wetland science, fish and wildlife biology, hydrology, soil science, botany, and environmental planning. We not only provide professional services to suit your need, budget, schedule, and overall goals, but integrity and attention to detail as we develop innovative, successful solutions for your environmental project.
