Dental Office Coordinator (Bilingual)

Overview

APLA Health provides quality healthcare, life-saving services, camaraderie, compassion, and comfort to all who come through our doors. Our dedicated team of healthcare professionals is committed to providing personalized and compassionate free and low-cost medical services, tailored specifically to meet the unique needs of each individual we serve. APLA Health serves as a medical home providing an array of integrated healthcare services through 71,000+ billable patient visits and nearly 10,000 enabling services visits each year. Services provided include: medical, dental, behavioral health and HIV care; pharmacy; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, APLA Health offers housing support; benefits counseling; home healthcare; and the Vance North Necessities of Life Program food pantries; among several other critical support services.

We offer great benefits, competitive pay, and great working environment!

 

We offer:

Medical Insurance
Dental Insurance
Vision Insurance
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
11 Paid Holidays
4 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched (6%) 403b Retirement Plan

This is a great opportunity to make a difference!

 

Requisition #: 49487

Status: Full-time, Non-Exempt

Schedule: Monday – Friday, 8AM – 5PM

Onsite or Hybrid: Onsite

Bilingual (English/Spanish): Yes: Spanish Assessment required prior to offer.

 

This position will pay $26.99 – $31.26 hourly. Salary is commensurate with experience.

 

POSITION SUMMARY:

The Dental Office Coordinator provides clerical support for the daily management of the dental practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Organize and supervise the procedures of the dental clinic front office, including but not limited to the areas of:
Client Registration
o   Appointment Scheduling

o   Communication with patients and referring agencies

o   Ordering supplies/front and back office

 

Receive patients as they enter the dental clinic and notify the program staff of their arrival.
Confirm medical/dental appointments on the schedule of the following day.
Answer telephone calls, take messages, monitor voice mail messages throughout the day.
Confirm and update patient demographic, insurance eligibility, health history and other medical information using the Case Watch, eClinicalWorks and Open Dental software programs.
Act as the petty cash custodian for the dental clinic under the supervision of the Medical/Dental Office Manager.
Collect payment from patients before services are rendered when necessary.
Travel to other dental locations as needed
Have a working knowledge of private insurance billing, DentiCal billing and benefit guidelines:

·         Check eligibility before each appointment

·         Maintain a written Record of Eligibility on the patient charts

·         Check and collect share of cost when necessary

 

Assist with all Grant Funded Audits.  Provide technical and administrative support for the auditors.
Assist with the preparation of client statistical and demographic reports to appropriate fiscal entities including but not limited to the Division of HIV and STD Programs on a monthly basis.
Act as a mediator, assisting clients understand the limitations of certain services and assist them in finding a solution to their concerns.  Work closely with the Dental Management Team and Chief Operating Officer with client grievances and concerns about treatment.
Assist in maintaining OSHA and HIPAA compliance.
Assist in maintaining office and building fire/safety regulations.
Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

 

REQUIREMENTS:

Training and Experience:

Minimum of two years of comparable administrative experience.
College degree and work experience in a social services environment is preferred.
Excellent telephone skills
Basic computer skills
Knowledge of:

Office workflow procedures
Filing systems
General HIV/AIDS health issues
General medical and dental terminology
Ability to:

Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
Communicate effectively and courteously with tact, diplomacy and poise
Multitask efficiently
Learn and master the required computer software programs
Follow written and oral directions
Maintain the patient appointment schedule efficiently
Work independently and responsibly
Work effectively as a team member in a busy medical/dental practice
Be self-motivated and maintain the commitment to excellence of APLA Health & Wellness.
Bilingual required – English/Spanish.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

 

COVID vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.

 

Equal Opportunity Employer: APLA Health is an Equal Opportunity Employer.