Overview
About AIEP Inc.
AIEP Inc. (Instituto Profesional AIEP) is one of Chile’s & USA, Canada leading institutions in professional and technical education, with a legacy of over 60 years dedicated to academic excellence, innovation, and social inclusion. With 25 campuses in 16 cities and more than 95,000 students enrolled, AIEP plays a vital role in shaping the country’s future workforce.
As a certified B Corporation, AIEP is deeply committed to creating a positive social impact while driving institutional growth. We foster a collaborative and student-centered environment that values integrity, service, and continuous improvement.
We are currently expanding our team with passionate professionals who are committed to delivering exceptional support and ensuring the ongoing success of our students and partners. As part of this mission, the Customer Success Manager will be instrumental in strengthening relationships, improving student and stakeholder satisfaction, and aligning support services with AIEP’s values of inclusion, accessibility, and lifelong learning.
Job Description
AIEP Is Seeking for a Customer Success Manager, you will be responsible for ensuring that community members and stakeholders receive outstanding support, guidance, and engagement. Your role will focus on fostering relationships, addressing concerns proactively, and implementing strategies that enhance member retention and satisfaction.
You will collaborate with various teams to optimize service delivery, track customer feedback, and develop solutions that align with the community’s needs. Strong communication skills, problem-solving abilities, and a customer-centric mindset will be key to excelling in this role.
Key Responsibilities
Customer Engagement & Relationship Management:
Serve as the primary point of contact for members, addressing inquiries and ensuring a positive experience.
Build and maintain strong relationships with community members, stakeholders, and partners.
Develop and implement strategies to enhance customer satisfaction, engagement, and retention.
Conduct regular check-ins with members to gather feedback and proactively address concerns.
Customer Support & Problem Resolution:
Identify and resolve member issues efficiently and professionally to ensure a seamless experience.
Provide guidance and support for members navigating community programs and services.
Collaborate with internal teams to implement solutions that improve service quality.
Performance Tracking & Reporting:
Monitor key performance metrics (KPIs) related to customer satisfaction and engagement.
Utilize customer feedback and data insights to recommend service improvements.
Develop and present reports on member satisfaction trends, concerns, and opportunities for growth.
Process Improvement & Strategy Development:
Work closely with leadership to enhance the overall customer experience.
Identify opportunities to optimize service processes and implement best practices.
Assist in developing engagement initiatives, loyalty programs, and customer success strategies.
Required Skills & Qualifications
Education & Experience:
Bachelor’s degree in Business Administration, Communications, Customer Relations, or a related field.
2-5 years of experience in customer success, customer service, or account management roles.
Essential Skills:
Strong interpersonal and communication skills, with the ability to build rapport with diverse groups.
Exceptional problem-solving abilities and a proactive approach to issue resolution.
Ability to analyze customer needs and recommend tailored solutions.
Proficiency in CRM software, customer engagement platforms, and data reporting tools.
Excellent organizational and time management skills, with the ability to manage multiple priorities.
A customer-focused mindset with a passion for delivering high-quality service.
Benefits & Perks:
Competitive Salary: Based on experience and performance.
Health & Wellness Benefits: Comprehensive medical insurance and wellness programs.
Career Growth & Development: Access to training, certifications, and professional development opportunities.
Performance-Based Incentives & Bonuses: Recognition and rewards for high-performing employees.
Flexible Work Environment: Options for hybrid or remote work, depending on company policy.
Paid Time Off & Leave Benefits: Generous vacation, sick leave, and personal time off.
Community-Focused Culture: A collaborative and mission-driven team dedicated to making a positive impact.
This role is an exciting opportunity for a dedicated professional looking to make a meaningful difference in customer experience and community engagement.
About AIEP Inc. (Instituto Profesional AIEP)
AEIP Inc., known as Instituto Profesional AIEP, is one of Chile’s most prominent institutions of higher education, with over six decades of experience in preparing professionals and technical experts. With 25 campuses across 16 cities and over 95,000 enrolled students, AIEP is committed to innovation, inclusion, and academic excellence. As a certified B Corporation, we prioritize social impact alongside institutional success. We are seeking forward-thinking professionals to help drive data-informed decisions across academic and administrative functions.
