Business Process Consultant Senior

Overview

Position Overview:
Austin Public Health (APH) is accredited by the Public Health Accreditation Board (PHAB) demonstrating an ongoing commitment to quality and performance improvement in accordance with our Mission: To prevent disease, promote health, and protect the well-being of all.

This position helps APH realize our mission by managing department-wide PHAB Accreditation and Strategic Planning initiatives. The Business Process Consultant Senior plays a pivotal role in supporting continuous quality improvement by assessing APH strengths and opportunities in accordance with PHAB Standards and Measures; leading department-wide strategic planning, utilizing data to inform decision making; managing projects, and providing implementation support to achieve successful project outcomes.

Specifically, this position will manage the PHAB Accreditation and APH Strategic Planning process and is responsible for leading coordination, development, and implementation of these initiatives. This position will lead multiple cross-functional teams to introduce and implement updated PHAB guidance throughout the department and will lead the department’s Strategic Planning process resulting in a comprehensive 5-year Departmental Strategic Plan that is aligned with PHAB Standards and Measures, the Austin/Travis County Community Health Plan, and the City of Austin Strategic Plan. In addition, this position will support development and implementation of department-wide initiatives to strengthen Public Health Infrastructure at APH. This position has supervisory duties and is responsible for staff supervision.

Education and/or Equivalent Experience:
Graduation with a Bachelor’s degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.

Preferred Experience:
Knowledge of the Public Health Accreditation Board (PHAB) Standards, Measures and Frameworks
Demonstrated experience with Strategic Planning, including development, implementation, and incorporating equity and inclusion principles into the process
Experience utilizing data and Key Performance Indicators to inform process improvement and decision making
Demonstrated experience in leading diverse, cross-functional teams, effectively collaborating with individual contributors, management, and executive leadership to achieve organizational goals
Supervisory or Lead experience
Ability to travel to more than one work location

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Leads multiple, cross-functional, large projects, initiatives and teams.
Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.
Advises Executive Management team in defining and identifying key measures and performance targets.
Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.
Identifies, collects, and researches to complete data analysis.
Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.
Accountable for achievement of goals of the division.
Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.
Develops solutions to critical business issues and presents alternatives to executive management.
Communicates project status to sponsors, stakeholders, and the rest of the department.
Responsible for creating/revising models and methodologies which support consulting services.
Develops project work plans and performs project management.
Responsibilities- Supervision and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
Knowledge of performance measures.
Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
Knowledge of leadership methodologies and supervisory responsibilities.
Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
Skill in providing internal consulting services.
Skill in project management methods.
Skill in handling conflict resolution to changes of current processes.
Skill in negotiation of projects and program initiatives.
Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations.
Ability to look at situations systematically.
Ability to work independently and with teams.
Ability to understand, interpret and apply detailed and complex information.
Ability to manage implementation of recommendations.
Ability to lead and manage a multi-discipline workforce.

Pay Range
$37.63 – $47.98

Hours
Monday – Friday: 8:00-5:00

Location
7201 Levander Loop, Austin, TX 78702