Overview
About this Role
This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by overseeing the Internal Quality Assurance (QA) Unit within the Standards Interpretation Branch. The Nurse Surveyor Supervisor II (NSS II) is responsible for developing, implementing, and monitoring statewide QA projects and activities, in accordance with State, Federal, licensing and certification standards, and local laws and regulations. The NSS II oversees the development of and reviews reports, surveys and correspondence for the QA projects and activities; and collaborates with interested parties to recommend training needs for all field staff and support staff. The NSS II makes recommendations to the Nurse Surveyors (NS)/QA Specialists and the District Offices staff based on CDPH 2388 (7/22) reports, surveys, and correspondence. The NSS II communicates with District Office staff, NSs/QA Specialists, management, and other Program staff regarding QA projects and activities. The NSS II is responsible for collaborating with Program personnel to assure quality work performance, to fulfill the mission of the Department. 5% travel may be required. The incumbent works under the direction of the Nurse Surveyor Manager.
All California Department of Public Health (CDPH) employees perform work that is of the utmost importance, where each employee is important in supporting and promoting an environment of equity, diversity, and inclusivity, essential to the delivery of the department’s mission. All employees are valued and should understand that their contributions and the contributions of their team members derive from different cultures, backgrounds, and life experiences, supporting innovations in public health services and programs for California.
Key Responsibilities
Plans, directs, and monitors work products and decisions of the NS’s in the review of surveys. Reviews, approves, and ensures the accuracy of the internal quality reviews, recommendations, and responses. Ensures that the review processes are implemented consistently and in accordance with program policy and state and federal laws and regulations. Allocates and assigns workload to professional staff and ensures reviews include a complete analysis of case. Monitors workload, adjusting as necessary, to meet operational goals and objectives. Responds to concerned parties in the review process. Collaborates with interested parties to determine priorities and workplans for quality reviews. Responsible for developing, implementing, and monitoring statewide Quality Improvement (QI) projects and activities, collaborating with subject matter experts, management team, and district offices as necessary.
Directs and oversees work processes, including Deficiency Review Requests to ensure Principles of Documentation have been followed, Standard Level Deficiency Reviews to ensure the regulatory deficiencies were cited correctly, and Prioritization Reviews to ensure the priority level of complaints or Facility Reported Incidents were assigned correctly by the district office staff.
Leads or participates in the planning, development, and presentation of results and trends found during the reviews. Participates in the planning, development, implementation, and distribution of dashboards and other reports regarding findings in internal quality review.
Collaborates with training representatives to identify training needs and develop presentations.
Manages and directs professional staff by providing guidance and timely feedback to employees on performance. Reviews and approves leave requests, coordinates backup coverage when staff are absent, reviews and signs approved timesheets. Prepares annual staff performance and probationary reports as required, identifies training needs and arranges for staff development and training, as needed. Develops recruitment material and conducts hiring interviews, completes hiring packages, and ensures onboarding and training of new staff. Establishes and monitors individual performance of QA Specialists. Ensures staff maintain competency in all program areas of responsibilities and acts as a resource person to assigned staff.
Attends federal and state training programs, in service and continuing education courses necessary to maintain program knowledge and QI competency skills.
Other work-related duties as assigned.
Qualifications
All employees shall possess the general qualifications, as described in California Code of Regulations Title 2, Section 172, which include, but are not limited to integrity, honesty, dependability, thoroughness, accuracy, good judgment, initiative, resourcefulness, and the ability to work cooperatively with others.
Conflict of Interest (COI)
Background Check and/or Fingerprinting Clearance
Medical Clearance
Travel: 5%
Bilingual: Pass a State written and/or verbal proficiency exam in
License/Certification:
Other:
About California Department of Public Health (CDPH)
CDPH works to protect the public's health in the Golden State and helps shape positive health outcomes for individuals, families and communities. The Department's programs and services, implemented in collaboration with local health departments and state, federal and private partners, touch the lives of every Californian and visitor to the state 24 hours a day, 7 days a week.
Our Shared Vision
CDPH public health professionals, researchers, scientists, doctors, nurses, and other staff members have a shared vision to protect and improve the health of all Californians. We are dedicated to public service and passionate about our work and the people and communities we serve and protect.
Diversity Statement
At CDPH, equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.
Apply Now: https://bit.ly/4zraiOB
