Overview

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by performing the more difficult program specialist work at the journey level in the Vital Records and Statistics Division (VRSD), Vital Records Registration Branch, within the Customer Service Unit (CSU).

 

The Program Technician II (PT II) works in Customer Service Team B and responds to a high volume of incoming telephone calls and emails regarding registering, amending, or obtaining copies of vital records. The incumbent responds to inquiries from the public and other stakeholders regarding requirements for registering, obtaining copies of, and amending California birth, death, and marriage records. The PT II also utilizes established procedures to respond to customer voicemails and email inquiries, and to help resolve escalated cases.

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About California Department of Public Health (CDPH)

CDPH works to protect the public's health in the Golden State and helps shape positive health outcomes for individuals, families and communities. The Department's programs and services, implemented in collaboration with local health departments and state, federal and private partners, touch the lives of every Californian and visitor to the state 24 hours a day, 7 days a week.

Our Shared Vision

CDPH public health professionals, researchers, scientists, doctors, nurses, and other staff­ members have a shared vision to protect and improve the health of all Californians. We are dedicated to public service and passionate about our work and the people and communities we serve and protect.

Diversity Statement

At CDPH, equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.