Overview
About this Role
All employees shall possess the general qualifications, as described in California Code of Regulations Title 2, Section 172, which include, but are not limited to integrity, honesty, dependence, thoroughness, accuracy, good judgment, initiative, resourcefulness, and the ability to work cooperatively with others.
This position requires the incumbent to maintain consistent and regular attendance; communicate effectively (orally and in writing) in dealing with the public and/or other employees; develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools, and equipment; complete assignments in a timely and efficient manner; and, adhere to departmental policies and procedures.
All California Department of Public Health (CDPH) employees perform work that is of the utmost importance, where each employee is important in supporting and promoting an environment of equity, diversity, and inclusivity, essential to the delivery of the department’s mission. All employees are valued and should understand that their contributions and the contributions of their team members derive from different cultures, backgrounds, and life experiences, supporting innovations in public health services and programs for California.
Competencies
The competencies required for this position are found on the classification specification for the classification noted above. Classification specifications are located on the California Department of Human Resource’s Job Descriptions webpage.
Job Summary
This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by functioning as a working supervisor directing and monitoring the work flow of application material received from certified nurse assistants (CNAs), home health aides (HHAs) and hemodialysis technicians (CHTs) who wish to become certified. Monitors the telephone information center’s approximately 4,000 calls received monthly from CNAs, HHAs, health care administrators, training program instructors/staff, directors of staff development, legislators and other state agency personnel regarding status and procedures. The incumbent works under the general direction of the Supervisor I. CDPH 2388 (Rev. 10/2024) Page 1 of 3 State of California – Health and Human Services Agency California Department of Public Health
Key Responsibilities
40% Organizes, directs and monitors the work flow of the staff responsibilities related to the maintenance of the CNA, HHA, and CHT registries. Monitors work assignments to ensure accuracy, completeness, and timely processing of registry tasks. Facilitates training and monthly meetings with staff and assess and identify training needs. Directs staff on a daily basis focusing on priority workload areas while maintaining a consistent flow of work. Interviews, selects and trains technical staff in the application of basic knowledge of licensing and certification laws and rules. Keeps registry staff informed of new/changes procedures to ensure consistent application of processes and information provided to approximately 4,000 public inquiries per month. Interprets state and federal statutory/regulatory requirements affecting the registry program.
30% Monitor and participate in the processing of all types of applications. Monitor and participate in the telephone information center to keep informed of current problems or trends in the processing system. Prepare correspondence in response to inquiries received via letters, emails, phone calls or faxes from applicants, certificate holders, general public, and other entities.
20% The SPT II assists with various stages in the recruitment process and the preparation of various hiring documents related to job bulletins including, SOQ’s and position justifications. Assists in developing screening criteria, screening applications, drafting interview questions, interview rating criteria, scheduling interviews and collecting required interview documents. Assists in assembling the hire package for the selected candidate, including conducting reference checks and prepares tentative offer documentation. Prepares personnel documents pertaining to hiring and exiting staff, probation reports, absence requests, merit salary adjustments and attendance reporting.
5% Assisting management in special projects.
Qualifications
All employees shall possess the general qualifications, as described in California Code of Regulations Title 2, Section 172, which include, but are not limited to integrity, honesty, dependability, thoroughness, accuracy, good judgment, initiative, resourcefulness, and the ability to work cooperatively with others.
Conflict of Interest (COI)
Background Check and/or Fingerprinting Clearance
Medical Clearance
Travel:
Bilingual: Pass a State written and/or verbal proficiency exam in
License/Certification:
Other:
About California Department of Public Health (CDPH)
CDPH works to protect the public's health in the Golden State and helps shape positive health outcomes for individuals, families and communities. The Department's programs and services, implemented in collaboration with local health departments and state, federal and private partners, touch the lives of every Californian and visitor to the state 24 hours a day, 7 days a week.
Our Shared Vision
CDPH public health professionals, researchers, scientists, doctors, nurses, and other staff members have a shared vision to protect and improve the health of all Californians. We are dedicated to public service and passionate about our work and the people and communities we serve and protect.
Diversity Statement
At CDPH, equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.
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