Overview
Position DESCRIPTION:
What We’re Looking For
1+ year of customer service or call center experience, preferably in a healthcare, nonprofit, or public service setting
Strong communication skills — verbal and written — with a focus on clarity and empathy
Ability to multitask across systems and platforms while maintaining attention to detail
Comfortable working independently in a remote environment with strong time management skills
Passion for serving others, especially communities that may be underserved or facing barriers to care
Nice to Have:
Knowledge of public health programs, Medicaid/Medicare, or social services
Prior experience using CRM or help desk software (e.g., Zendesk, Salesforce, etc.)
Background or education in public health, social work, or community outreach a plus
About Captured Luminescence Company
This is a specialized video production and digital media company focused on healthcare, biotech, pharma, and medical device organizations.
They produce medical training videos, surgical footage, interactive sales apps, animations, live surgical broadcasts, and patient education content.
