Clinical Receptionist/Office Assistant

Overview

Employment with the Canton City Public Health Department comes with an array of benefits. We offer comprehensive health insurance, paid vacations, paid holidays, a retirement plan, sick time, and personal holidays.

Applicants must apply at www.governmentjobs.com/careers/cantonohio. Applicants must submit a valid photo ID along with their application.

This is an open examination.  To be eligible for the position under this examination, all applicants must be U.S. citizens or have a valid permanent resident card.  Applicants must be a high school graduate or possess a G.E.D and be at least 18 years of age.

 

Position Summary:

Nursing Clinical Assistant performs medical clerical duties in a noisy, fast-paced setting and must be knowledgeable in, and adhere  to,  nursing  policies and  procedures. This  position engages in repetitive  clerical  work  and  must  be  able  to  multi-task  and  facilitate  and  manage  all  types  of nursing  clinics.  This  individual  must  maintain  confidentiality  and  possess  required  knowledge, skills, abilities and experience to maintain accurate data and statistics and be able to explain and demonstrate the essential functions of the job.

Essential Duties and Responsibilities:

60%

Direct and Indirect Clinical Services

Provide  direct  patient  services  such  as  patient  registration,  scheduling appointments,  paperwork  processing,  verifying  insurance  eligibility,  and maintaining clinic flow.
Use various software and Internet programs to create/maintain data, process paperwork, schedule appointments, and register patients.
Contact  patients  for  appointment  reminders  and  follow-up  on  missed appointments.  This  includes  utilizing  a  translation  line  for  foreign  speaking families.
Process  sliding  fee  discount  applications,  calculate  payment  due,  collect payments, and generate payment reports.
Process billing  to various in-network insurance carriers utilizing appropriate ICD-10 and CPT codes, as well as resubmitting and appealing unpaid claims when appropriate.
Prepare aggregate data of clinical processes for various department reports.
30%

Non-Clinical Services

Greet and communicate with visitors, patients or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Provide information to supervisors, co-workers, and clients by telephone, in written form, e-mail, or in person.
Complete non-clinical services as directed by grant funding.
Create new documents, edit existing documents and prepare reports using standard office software such as Microsoft Word and Microsoft Excel.
Locate and store files on shared network drives and other locations.
Perform day-to-day administrative tasks such as updating/maintaining forms, ordering supplies, maintaining office equipment, and maintaining documents, correspondence, or other material.
Participate in training and professional development.
Develop specific goals and plans to prioritize, organize, and accomplish job responsibilities.
Receive, sort, and distribute mail.
In the event of a public health emergency, the Nursing Clinical Assistant will respond and follow the Incident Command structure to participate and provide support as necessary.
10%

Other duties as assigned.

Other Duties and Responsibilities:

Nursing Clinical Assistant follows the instructions and performs the duties required by the Director of Nursing, Nursing Supervisor, Office Manager or appointing authority. These essential duties are subject to change and in no manner state that these are the only duties and responsibilities to be performed.

Minimum Qualifications:

Must have high school diploma or equivalent and complete a standard course in high school including or supplemented by a course in typing and Microsoft Office, basic spreadsheet functions, or any equivalent combination of experience and training.

Preferred Qualifications:

Knowledge of medical terminology preferred.

Work Environment:

General office setting in the health department facility.  Work performed in this position may be subject to challenging interactions with patients.  The noise level in the work environment is usually moderate.  There may be occasional exposure to unruly children and/or adults and blood, bodily fluids, and tissue.  Occasional operation of a vehicle may be required. Must be able to sit, stand, and reach above shoulder level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.