Overview

We are seeking a dedicated Member Service Representative to provide exceptional support to our members. In this role, you will handle inquiries, assist with account-related issues, and ensure a positive member experience. The ideal candidate is customer-focused, tech-savvy, and comfortable working independently in a remote environment.

Key Responsibilities:

  • Respond to member inquiries via phone, email, and chat in a professional and timely manner.
  • Assist with account management, billing, and service-related issues.
  • Educate members on available services, policies, and benefits.
  • Troubleshoot and resolve concerns while maintaining a positive member experience.
  • Accurately document interactions and update member records in the system.
  • Collaborate with internal teams to ensure seamless service.
  • Uphold company policies and compliance guidelines.

Qualifications:

  • Experience: 1+ years in customer service, call center, or member support (preferred).
  • Skills: Strong communication, problem-solving, and active listening skills.
  • Tech-Savvy: Comfortable using CRM systems, email, and chat platforms.
  • Self-Motivated: Ability to work independently in a remote environment.
  • Education: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

Benefits:

  • Flexible remote work environment.
  • Competitive pay with performance-based incentives.
  • Paid training and professional development opportunities.
  • Health, dental, and vision insurance (for full-time employees).
  • Paid time off and holiday pay.

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About Dadeland Animal Hospital

At Dadeland Animal Hospital, caring for pets is our passion

Here, we treat pets like family. We understand how important your companion is to you — because they’re there for you through the thick and thin of life, with a wagging tail or a happy purr, and unconditional love. Our goal is to be your partner in taking care of your pet’s physical and mental wellbeing, so you can enjoy many happy years together. So, whether your pet needs a checkup with a doctor… a caring team and top-notch medical treatments when they’re ill… or, some advice on the best food for them or how to care for them at home — we’re here for you! At Dadeland Animal Hospital, we see your furry family members such as dogs and cats - and, we’ll strive to make their visit a comfortable and positive experience. Come in and get to know us, and see why both you and your pet will love coming here!