CPH Preferred
Overview
About Detroit Engineered Products (DEP)
Detroit Engineered Products, Inc. is a global engineering solutions and technology organization committed to delivering high-quality services across multiple industries, including healthcare support operations. As we continue expanding our administrative and patient-support services, we are seeking dedicated professionals who value accuracy, patient care, and operational efficiency. Our team is mission-driven, collaborative, and committed to improving the patient experience through exceptional scheduling and coordination services.
Position Summary
The Remote Medical Scheduler plays a vital role in supporting patient access and ensuring smooth coordination between patients, healthcare providers, and clinical teams. This position is responsible for handling appointment scheduling, verifying patient information, managing inbound and outbound calls, and maintaining accurate documentation within electronic medical record (EMR) systems. The ideal candidate is detail-oriented, patient-focused, reliable, and capable of managing a high volume of administrative tasks with professionalism and confidentiality.
This role is fully remote and requires a high degree of independence, communication skills, and adherence to HIPAA and organizational guidelines.
Key Responsibilities
* Manage inbound and outbound calls to schedule, confirm, or reschedule patient appointments.
* Coordinate patient scheduling across multiple providers, clinics, and specialties.
* Accurately enter and update patient information in EMR/EHR systems.
* Verify insurance details when required and route questions to appropriate teams.
* Assist patients with appointment preparation instructions and answer general inquiries.
* Communicate effectively with clinical staff, medical assistants, and administrative teams regarding workflow needs.
* Monitor scheduling queues, daily reports, and appointment requests to ensure timely follow-up.
* Identify scheduling conflicts or errors and resolve them promptly.
* Maintain strict patient confidentiality in accordance with HIPAA standards.
* Support patient outreach initiatives, including appointment reminders and follow-up calls.
* Ensure all scheduling policies, clinical protocols, and documentation standards are consistently followed.
* Participate in training sessions, quality-assurance reviews, and regular team meetings.
Required Qualifications
* High school diploma or GED required; associate degree in healthcare administration or related field preferred.
* Minimum 1–2 years of scheduling, medical office, or healthcare customer-service experience.
* Familiarity with EMR/EHR systems (eClinicalWorks, Epic, Cerner, AthenaHealth, etc.) preferred.
* Strong communication skills, both written and verbal.
* Ability to manage high call volumes while maintaining accuracy and professionalism.
* Exceptional attention to detail, time-management, and organizational skills.
* Comfort working independently in a remote setting with minimal supervision.
* Basic understanding of medical terminology and clinical workflows.
* Reliable internet connection and a quiet, secure workspace.
Preferred Qualifications
* Experience in call centers, hospital scheduling centers, or multi-clinic scheduling departments.
* Knowledge of insurance types, referral processes, or pre-authorization procedures.
* Bilingual (English/Spanish or English/Arabic) is a plus.
* Prior experience supporting public-health initiatives or community-based healthcare programs.
Key Competencies
* Patient-Centered Service: Demonstrates empathy, patience, and professionalism.
* Problem Solving: Quickly identifies issues and resolves scheduling conflicts.
* Technical Proficiency: Efficient with scheduling systems, web-based tools, and communication platforms.
* Confidentiality: Handles all patient data in compliance with HIPAA and organizational policy.
* Reliability: Meets deadlines, maintains attendance standards, and produces consistent, high-quality work.
Work Environment & Schedule
* Fully remote position within the United States.
* Full-time or part-time schedules available based on business needs.
* Requires the ability to work in a secure home environment and maintain confidentiality at all times.
* Occasional virtual meetings, training sessions, or compliance reviews required.
Compensation & Benefits
* Competitive hourly rate based on experience.
* Opportunity for performance-based incentives.
* Flexible work schedule options available.
* Professional development and continuous training.
* Access to internal wellness, compliance, and administrative support resources.
* Company-provided equipment may be available depending on need and role eligibility.
Equal Employment Opportunity
Detroit Engineered Products, Inc. is an Equal Opportunity Employer committed to providing an inclusive and supportive workplace for all employees. We encourage applicants from diverse backgrounds, including individuals with disabilities, veterans, and those from underrepresented communities in public health and healthcare administration.
About Detroit Engineered Products, Inc.
Detroit Engineered Products (DEP) is an Engineering Solutions and Product Development company. Since its inception in 1998 in Troy, Michigan, USA, DEP is now a global company with footprints in Europe, China, Korea, Japan and India. At the soul of DEP is a passion for engineering, and this passion has led to the inception of DEP MeshWorks, our proprietary software platform. DEP MeshWorks is a CAE driven platform for rapid concept CAE and CAD model generation, parametrization of CAE models, enabling optimization, advanced meshing and CAD morphing. It has resulted in an accelerated and transformed product development process, which has resulted in several creative solutions to many of our clients problems, thus providing significant value. Along with a team of passionate employees, committed partners and some exciting clients, everyday is a chance to innovate and invent, and create smarter solutions at Detroit Engineering Products.
