Certified Registered Medical Assistant

Overview

Are you a registered medical assistant with a passion for reproductive health and a knack for connecting with diverse patient populations? The Reproductive Health Clinic of El Paso County Public Health is on the hunt for a dedicated and bilingual (Spanish & English) professional like you to join our vibrant team!

We value a strong work ethic, enthusiasm, and the ability to build quick rapport with patients from all walks of life. In this role, you’ll be the heartbeat of our clinic, ensuring everything runs smoothly from preparing exam rooms to managing patient interactions with warmth and non-judgment. If you’re adaptable, self-motivated, and ready to make a difference, apply today and help us provide exceptional care to our community! We need YOU!!!

Hiring Range: $42,000.00 – $46,000.00 Annually

This is an in-person position and is not eligible for remote work.
This position has an anticipated work schedule of Monday – Friday, 7:30am – 4:00pm or 8:00am – 4:30pm, subject to change.
Under FLSA guidelines, this position is non-exempt.

Please be advised that this position may close without advance notice should we receive a sufficient number of qualified applications.

Performs clinical and administrative duties on behalf of the Reproductive Health Clinic. Receives patients, gathers pertinent data, and prepares the patient for provider visit. Answers telephones, schedules clients, updates databases, maintains records, and provides general support. Reviews client histories, measures vital signs, performs laboratory screenings, maintains clinical area and equipment, assists providers, and facilitates the efficient provision of clinic services. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function. This position may be dependent on variable funding sources, including categorical grants.

Essential Duties/Responsibilities
Greets and screens clients for requested services. Assesses client needs, screens patients seeking enrollment into the program, and provides information or referrals. Schedules appointments, conducts reminder calls, and maintains calendars.
Obtains/prepares client paperwork and checks for completeness. Maintains documentation of services provided and ensures all medical records are complete, up-to-date, and conform to governing regulations. Enters data accurately and timely in accordance with program requirements.
Prepares, measures, and administers medications to clients in a clinical setting; counsels clients about various reproductive health topics and birth control and medications under the direction of an Advanced Practice Provider or Registered Nurse.
Explains examination procedures, prepares patients for examination, and assists in the exam room. Reviews and verifies intake histories and measures vital signs. Assesses the presence or absence of health risk factors based on information presented and refers to Advanced Practice Providers and Registered Nurses as appropriate. Provides clients with medical supplies based on written orders. Cleans exam rooms and instruments, including speculums; packages instruments for sterilization in accordance with clinic policy.
Collects and labels specimens and performs laboratory tests; files, records, and secures lab work.
Develops and/or maintains a record filing system. Utilizes Electronic Health Record (EHR) for appointments, documentation, and billing. Provides appropriate records for appointments, audits as needed. Responds to medical record requests in accordance with HIPAA standards.
Collects clinic fees and performs daily closeout of cash register/drawer per the department cash receipts policy, copies records when requested.
Maintains supplies, equipment, and medications; keeps examination rooms and pharmacy stocked and communicates supply needs. Conducts medication and supply inventory, noting discrepancies or inefficiencies.
Participates in departmental emergency planning and response activities.
Promotes public health within the community.
Takes personal responsibility to provide exceptional customer service in order to promote and maintain a positive Public Health image, constructive working environment, and foster pride and professionalism in the workplace and community.
Performs other duties as required.

Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others.

Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications
Knowledge, Skills & Abilities

Knowledge and understanding of agency policies and procedures.
Knowledge of community resources.
Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization.
Skill in prioritizing and organizing multiple tasks and the ability to complete projects in a timely manner. Ability to respond in a flexible manner and reprioritize work as situations change.
Skill in using a personal computer and various software packages, including Microsoft Office.
Ability to demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns. Ability to identify problems and work creativity to resolve them, considering the impact of actions on Public Health.
Ability to identify results of efforts and problems identified/potential problems and to develop and recommend corrective actions.
Ability to write and maintain accurate records and reports to meet management objectives.
Ability to maintain the security of sensitive and confidential information.
Ability to provide excellent customer service.
Ability to work independently and in a team environment.
Ability to perform under pressure and when confronted with persons acting under stress.
Ability to work in a noisy environment with potential exposure to infections, blood, and contagious diseases.
Ability to efficiently operate standard office equipment, including photocopier and fax machine.
Maintain regular and punctual attendance.

Required Education & Experience
High school diploma or equivalent education.
Two years of experience as a registered medical assistant.

Preferred Education and Experience
Bilingual fluency and proficiency in English and Spanish, including reading, writing, speaking, and translation.

Licenses/Certificates
Must be a registered or certified Medical Assistant.
Must possess and maintain a valid CPR Certification.

Pre-Employment Requirements
Must pass conditional post offer background investigation, drug screen, and physical examination.

Work Conditions
Duties are performed in a noisy environment with potential exposure to infections, blood, and contagious diseases. Must be able to lift and carry up to 30 pounds. Public Health employees are responsible for providing proof of vaccinations and/or tuberculosis testing as applicable to the specific position and must provide proof of completion of required vaccinations/testing or proof of initiation within sixty days of hire date.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.