WIC Educator

Overview

BILINGUAL PREFERRED

Ready to make a difference in the lives of families in our community? We’re looking for a compassionate WIC Educator to join our Public Health Agency. You’ll work directly with clients, providing nutrition and breastfeeding support, issuing benefits, and making community referrals. If you’re detail-oriented, empathetic, and thrive in a fast-paced environment, we want to hear from you! Join us in promoting healthy families and building a positive community. APPLY TODAY!!!

Hiring Range: $44,075.00 – $49,200.00 annually (salary to be commensurate with qualifications)

This position has an anticipated work schedule of Monday – Friday, 8:00am-4:30pm, subject to change. Under FLSA guidelines, this position is non-exempt.

Please be advised this position may close on or after 11/11/2024, without advance notice, should we receive a sufficient number of qualified applications.

This position works with clients participating in Women, Infants, and Children (WIC) program to provide supplemental food benefits, breastfeeding support, and community referrals. Collects and evaluates client demographics, including anthropometric data for the laboratory and nutritional data, analyzes and assesses participants’ anthropometric and nutritional status and risks according to WIC protocol. Has one-on-one discussions about nutrition and breastfeeding with clients; Provides community referrals to a variety of partner services and organizations.

Essential Duties/Responsibilities:
Maintains a caseload of clients participating in the WIC program.
Counsels WIC clients regarding program options; utilizes a variety of skills and strategies, including active listening, goal setting, and care plan development; and provides clients with nutrition and breastfeeding education.
Determines client eligibility; tailors food packages; issues benefits to be redeemed at grocery stores (vendors).
Assesses anthropometric data; examines graphs and interprets results; analyzes and assesses responses to the Nutrition Interview; determines nutritional status; screens applicants and clients for various risk behaviors and situations including drugs, alcohol, diseases, child abuse, dental and health status, immunizations, and prenatal care.
Responds to telephone and in-person inquiries, provides information based on considerable knowledge of County programs and activities, and/or refers callers to appropriate personnel, as necessary; routes messages for program personnel, as necessary; responds to inquiries and requests from clients and other division/department employees.
Utilizes WIC-specific computerized data entry equipment for benefit issuance and various word processing/file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary; summarizes data in preparation of standardized reports.
Schedules appointments utilizing computerized scheduling program; maintains individual educator appointment profiles; tracks patients to ensure adherence to scheduled appointments and to monitor high risk patients. Adheres to program caseload expectations.
Refers clients to various support agencies, such as social services, food banks and mental health organizations.
Makes appropriate referrals to Leadership per High-Risk Triage tool protocol.
Determines client voter registration status; assists those who need to register.
May participates in WIC outreach activities and client special events including WIC appointments at partner locations.
May perform all aspects of offsite WIC appointments independently when needed.
Provides professional and sensitive customer service to clients and public of diverse cultural and socio-economic backgrounds.
Assists with training and mentoring personnel as directed.
May assist with the Breastfeeding Peer Counselor (BFPC) program and related activities. May facilitate breastfeeding support groups.
Participates in departmental emergency planning and response activities.
Promotes public health within the community.
Takes personal responsibility to provide exceptional customer service in order to promote and maintain a positive Public Health image, constructive working environment, and foster pride and professionalism in the workplace and community.
Performs other duties as required.

Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others.
Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications:
Knowledge, Skills & Abilities
Knowledge and understanding of agency policies and procedures.
Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization.
Skill in prioritizing and organizing multiple tasks and the ability to complete projects in a timely manner.
Skilled in training and presentation.
Proficiency in using a computer and various software packages, including Microsoft Office.
Ability to communicate, motivate, and organize projects among a broad spectrum of personnel, frequently under deadline pressure. Ability to provide excellent customer service.
Ability to respond in a flexible manner and reprioritize work as situations change.
Ability to demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
Ability to identify problems and work creatively to resolve them, considering the impact of actions.
Ability to identify results of efforts and problems identified/potential problems and to develop and recommend corrective actions.
Ability to write and maintain accurate records and reports to meet management objectives.
Ability to maintain the security of sensitive and confidential information.
Ability to work independently and in a team environment.
Ability to perform under stress and time constraints.
Maintain regular and punctual attendance.

Required Education & Experience
High school diploma or equivalent education.
Two years of community health, public health, social services, education, or related experience.Associate’s degree in a related field may substitute for one year of the required experience.
Bachelor’s degree in a related field may substitute for two years of the required experience.

Preferred Education & Experience
Three or more years of related experience.

Licenses/Certificates
Must possess and maintain a valid driver’s license.
Ability to acquire WIC State level 1, 2, and 3 certifications within program timelines.

Pre-Employment Requirements
Must pass conditional post offer background investigation, motor vehicle record check, drug screen, and physical examination.

Work Conditions:
Work environment may be loud with potential exposure to infections, blood, and contagious diseases. Some travel may be required; work may be assigned in various locations. Must be able to safely lift and carry up to 35 pounds and bend at waist or knees to get down to child’s level. Public Health employees are responsible for providing proof of vaccinations and/or tuberculosis testing as applicable to the specific position and must provide proof of completion of required vaccinations/testing or proof of initiation within sixty days of hire date.