Overview
About Evara Group LLC
Evara Group LLC is a premier customer engagement and sales solution provider in conjunction of HEALTHCARE SERVICES, dedicated to delivering high-quality live chat support and appointment-setting services. Our mission is to enhance client interactions, drive conversions, and support businesses in optimizing their customer acquisition and service strategies. We specialize in assisting businesses across various industries, focusing on the healthcare sector, ensuring patients and clients receive timely and efficient appointment scheduling services.
We take pride in our commitment to excellence, innovation, and customer satisfaction. As we continue to grow, we are seeking dedicated professionals who are passionate about communication, customer service, and helping businesses succeed.
Job Description:
We are looking for a Live Chat Agent / Appointment Setter who is highly motivated, detail-oriented, and customer-focused. In this role, you will be responsible for engaging with prospective clients through live chat, answering inquiries in a timely and professional manner, and scheduling appointments. You will serve as a key touchpoint for patients and customers, ensuring they receive accurate information and seamless appointment scheduling, particularly for healthcare organizations.
This is an exciting opportunity for individuals who thrive in a fast-paced, remote environment and are looking to develop a career in customer engagement and sales. If you have excellent written communication skills, a strong ability to multitask, and a passion for providing top-tier service, we encourage you to apply.
Key Responsibilities:
Professionally handle inbound and outbound live chat conversations, responding promptly and courteously to inquiries.
Engage website visitors, assess their needs, provide relevant information, and guide them through the appointment scheduling process.
Schedule, confirm, and manage appointments for healthcare providers and other industry clients, ensuring efficiency and accuracy.
Maintain a strong understanding of the healthcare services offered by our clients to accurately answer patient and customer questions.
Document customer interactions, inquiries, and appointment details in the appropriate databases and CRM systems.
Proactively identify opportunities to enhance the customer experience and provide solutions to common concerns.
Work closely with internal sales and customer service teams to facilitate smooth communication and an excellent client experience.
Meet and exceed key performance indicators (KPIs) related to response time, customer satisfaction, and appointment-setting success.
Stay updated on best practices for live chat support, customer service techniques, and industry trends.
Qualifications and Skills:
Experience: Prior experience in live chat support, customer service, appointment setting, or sales is highly preferred (experience in healthcare is a plus).
Communication Skills: Exceptional written communication skills with a professional, friendly, and engaging tone.
Attention to Detail: Strong organizational skills to ensure accurate appointment scheduling and documentation.
Tech-Savvy: Familiarity with CRM software, live chat platforms, and appointment scheduling tools is a plus.
Multitasking Ability: Capable of managing multiple conversations at once while maintaining accuracy and professionalism.
Problem-Solving Skills: Ability to think critically and provide appropriate solutions to customer inquiries.
Remote Work Requirements: A reliable internet connection, a quiet workspace, and the ability to work independently.
BENEFIT:
We value our employees and are committed to creating a supportive and rewarding work environment. As a Live Chat Agent / Appointment Setter, you’ll enjoy numerous benefits, including:
✅ Competitive Compensation: Earn a competitive base salary with opportunities for performance-based incentives and bonuses.
✅ Remote Work Flexibility: Enjoy the freedom of working from home with flexible scheduling options to fit your lifestyle.
✅ Professional Growth: Gain valuable experience in customer engagement, sales, and healthcare appointment setting with opportunities for career advancement.
✅ Comprehensive Training: Receive thorough training and ongoing support to ensure you succeed in your role.
✅ Positive Work Environment: Join a supportive, collaborative, and friendly team that values your contributions and fosters a culture of success.
✅ Job Stability & Demand: Work in a high-demand industry with ongoing opportunities for growth and long-term career potential.
✅ Work-Life Balance: Benefit from a structured yet flexible work schedule that allows you to maintain a healthy work-life balance.
✅ Meaningful Impact: Play a vital role in helping individuals access essential healthcare services by ensuring smooth and timely appointment scheduling.
About EVARA GROUP LLC
Evara Group LLC is a values-driven, multi-discipline consulting firm headquartered in San Diego, California. The company specializes in advising on and executing complex and strategic initiatives and projects, assisting clients in overcoming challenges and achieving their goals. Evara Group's team comprises industry-leading architects, engineers, planners, business consultants, and technology professionals united by a common desire to create livable, sustainable, and technologically advanced urban environments. They position themselves as a technology-driven design firm
The firm's fundamental values include honesty, integrity, caring, respect, responsibility, excellence, spirituality, and humility. These principles guide their approach to delivering engineering and architecture projects tailored to their clients' needs. Evara Group emphasizes understanding their clients' unique requirements and adapting their processes to maximize collaboration and success.
