Customer Care

Overview

Join our dedicated team as a Customer Service Representative in the Hospital & Health Care industry, where your commitment to compassionate communication and problem-solving will directly impact patient satisfaction and care quality. This role offers a unique opportunity to be the frontline support for patients, families, and healthcare professionals, ensuring smooth and positive interactions in a fast-paced environment.

Objectives:
*Provide exceptional customer service by addressing inquiries, concerns, and requests promptly and professionally.
*Support patients and their families with accurate information and empathetic assistance throughout their healthcare journey.
*Collaborate with internal departments to resolve issues and streamline patient experiences.
*Maintain detailed and accurate records of customer interactions and transactions.
Responsibilities:
*Respond promptly to patient and visitor inquiries via phone, email, and in-person with clarity and professionalism.
*Assist patients in scheduling appointments, verifying insurance information, and understanding hospital policies.
*Address and resolve complaints or concerns, escalating complex issues to appropriate departments when necessary.
*Maintain confidentiality and adhere to HIPAA regulations and hospital protocols.
*Document all customer interactions thoroughly in the hospital’s information systems.
*Work collaboratively with healthcare providers, administrative staff, and other departments to enhance patient satisfaction.
*Participate in ongoing training to stay current on hospital services, policies, and healthcare regulations.
Requirements:
*High school diploma or equivalent; Associate’s degree or higher preferred.
*Minimum 1-2 years of customer service experience, preferably in healthcare or a related field.
*Strong communication skills, both verbal and written, with an empathetic and patient-centered approach.
*Ability to handle sensitive information with discretion and professionalism.
*Proficiency in using customer service software, electronic health records (EHR), and Microsoft Office Suite.
*Excellent problem-solving skills and the ability to remain calm under pressure.
*Flexibility to work various shifts, including evenings, weekends, or holidays as needed.
Benefits:
*Competitive salary and comprehensive health benefits package.
*Opportunities for professional development and career advancement.
*Supportive and inclusive work environment committed to employee well-being.
*Access to wellness programs and employee assistance resources.
*Paid time off, holidays, and retirement savings plans.