Overview

Position Overview
The Illinois Department of Public Health is seeking a highly motivated individual to serve as Region 8 Field Operations Supervisor.  This individual will administer and manage all field operations within Region 8, located in Cook County, including state licensure surveys, federal certification surveys and complaint surveys and other connected issues.  The Region 8 Field Operations Supervisor is responsible for preparing and reviewing performance data, as well as developing performance improvement strategies which may include managing staffing levels and training needs.  This individual will serve as a supervisor.

Job Responsibilities
1. Administers the implementation of the state licensure and federal certification survey process within the Region 8.

Establishes long term care survey schedules and assures that survey activities are consistent with state and federal mandates.
Oversees all employees engaged in doing State licensure surveys, federal certification surveys, and complaint surveys.
Travels to evaluate and oversee staff during on-site surveys.

2. Directs, coordinates, and reviews the long-term care activities of the field managers ensuring that policies and procedures are consistent across work units within Region 8 and are aligned with the directives of the Assistant Division Chief and Division Chief.

Directs all training and standardization activities for Region 8 survey staff.
Travels to evaluate staff to determine individual training needs.
Implements uniformity in the application of survey policies and procedures.

3. Serves as a full-line supervisor.

Assigns and reviews work.
Provides guidance and training to assigned staff.
Counsels staff regarding work performance.
Reassigns staff to meet day-to-day operating needs.
Establishes annual goals and objectives.
Approves time off.
Adjusts first level grievances.
Effectively recommends and imposes discipline up to and including discharge.
Prepares and signs performance evaluations.
Determines and recommends staffing needs.

4. Serves as the Department liaison with long-term care provider industry, the public, other state agencies and federal officials regarding survey activities in the Region 8.

5. Develops and implements policy and procedures for field operations.

Provides assistance to the Assistant Division Chief and Division Chief in the development of state-wide, long-term care program policies and procedures.
Drafts recommended revisions to rules and regulations.
Develops survey documents, standard operating procedures, and forms.

6. Meets and discusses the long-term care survey process.

Travels to attend conferences, meetings, and presentations.
Leads discussions on long-term care regulation to Illinois.
Provides technical assistance to external stakeholders on the survey process.

7. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Requires knowledge, skills, and mental development equivalent to completion of four years of college.
Requires prior experience equivalent to four years of progressively responsible administrative experience in Public Health related programs.
Must be licensed in Illinois as a Professional Registered Nurse.

Preferred Qualifications
Certified by the Centers for Medicare & Medicaid as having passed the Surveyor Minimum Qualifications Test (SMQT).
Four or more years of experience in healthcare regulation.
Thorough knowledge of state and federal regulations related to long term care facilities.
Four or more years of progressively responsible administrative experience in Medicare/Medicaid related programs.
Two or more years of supervisory experience.
Ability to establish, maintain, and improve cooperative working relationships with various stakeholders.
Two years of experience drafting, reviewing, and implementing policies and procedures.

About Illinois Department of Public Health

In Illinois, if you have eaten at a restaurant ... required hospital or nursing home care ... vacationed at a campground or swam at a public beach or pool ... drank a glass of milk ... got married or divorced ... had a baby, the Illinois Department of Public Health (IDPH) has touched your life in some important way.

Assuring the quality of our food, setting the standards for hospital and nursing home care, checking the safety of recreation areas, overseeing the inspection of milk producing farms and processing plants, maintaining the state's vital records and screening newborns for genetic diseases are just some of the duties of IDPH.

In fact, IDPH has 200 different programs that benefit each state resident and visitor, although its daily activities of maintaining the public's health are rarely noticed unless a breakdown in the system occurs. With the assistance of local public health agencies, these essential programs and services make up Illinois' public health system, a system that forms a frontline defense against disease through preventive measures and education. Public health has provided the foundation for remarkable gains in saving lives and reducing suffering. Today, life expectancy is 80 years for women and 74 years for men compared with fewer than 50 years at the at the beginning of the 20th century.

In the past, IDPH directed state efforts to control smallpox, cholera and typhoid, virtually eliminated polio, reduced dental decay through fluoridation of community water supplies, and corrected sanitary conditions that threatened water and food supplies.

Today, IDPH has programs to deal with persistent problems that require continued vigilance – infectious diseases, such as AIDS (acquired immunodeficiency syndrome), HIV (human immunodeficiency virus), SARS (severe acute respiratory syndrome) and meningococcal disease; foodborne and communicable diseases, such as E. coli 0157: H7, monkeypox, salmonella and West Nile virus; vaccine preventable diseases; lead poisoning; lack of health care in rural areas; health disparities among racial groups, breast, cervical and prostate cancer; Alzheimer's disease; and other health threats -- sexually transmitted diseases, tobacco use, violence, and other conditions associated with high-risk behaviors. In addition, IDPH has been charged with handling the state's response to the COVID-19 pandemic and the threat of bioterrorism.

IDPH, which is one of the state's oldest agencies, was first organized in 1877 with a staff of three and a two-year budget of $5,000. IDPH, now has an annual budget of $2.9 billion in state and federal funds, headquarters in Springfield and Chicago, seven regional offices located around the state, three laboratories, and 1,200 employees.

IDPH is organized into 12 offices, each of which addresses a distinct area of public health. Each office operates and supports numerous ongoing programs and is prepared to respond to extraordinary situations as they arise.