Overview

Position Overview
The Illinois Department of Public Health is seeking a highly motivated, organized and energetic individual to serve as an Office Specialist in the Office of Health Protection. Under general direction, explains rules, regulations and procedures regarding licensure processes and assists with problem solving and providing solutions to improve complex licensure processes. The position will also answer phones, maintain files, and perform general clerical functions.  The ideal candidate for this position will have excellent organizational skills and strong communication skills.

Essential Functions

  • Under general direction, performs complex clerical and technical support functions for Office of Health Protection licensure programs. Exercises initiative and judgment in the performance of duties.  Evaluates documents for licenses or registrations to determine approval for requirements according to rules and regulations, statutes and program policy and procedures. Monitors licensure processes and activities and assists with resolving technical program issues. Prepares letters, correspondence, emails, or legal documents.
  • Supports Division license programs
  • Prepares letters, correspondence, emails, or legal documents.
  • Develops complex and multi-program (database, spreadsheet, and word processing) record reports for responses to Freedom of information requests, legal fines, daily fees, and monthly performance results.
  • Serves as supplemental support lo the Division’s main reception desk (including opening Division’s mail, answering, and routing calls from the general public to the appropriate program or sections).
  • Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.
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About Illinois Department Public Health

In Illinois, if you have eaten at a restaurant ... required hospital or nursing home care ... vacationed at a campground or swam at a public beach or pool ... drank a glass of milk ... got married or divorced ... had a baby, the Illinois Department of Public Health (IDPH) has touched your life in some important way.

Assuring the quality of our food, setting the standards for hospital and nursing home care, checking the safety of recreation areas, overseeing the inspection of milk producing farms and processing plants, maintaining the state's vital records and screening newborns for genetic diseases are just some of the duties of IDPH.

In fact, IDPH has 200 different programs that benefit each state resident and visitor, although its daily activities of maintaining the public's health are rarely noticed unless a breakdown in the system occurs. With the assistance of local public health agencies, these essential programs and services make up Illinois' public health system, a system that forms a frontline defense against disease through preventive measures and education. Public health has provided the foundation for remarkable gains in saving lives and reducing suffering. Today, life expectancy is 80 years for women and 74 years for men compared with fewer than 50 years at the at the beginning of the 20th century.

In the past, IDPH directed state efforts to control smallpox, cholera and typhoid, virtually eliminated polio, reduced dental decay through fluoridation of community water supplies, and corrected sanitary conditions that threatened water and food supplies.

Today, IDPH has programs to deal with persistent problems that require continued vigilance – infectious diseases, such as AIDS (acquired immunodeficiency syndrome), HIV (human immunodeficiency virus), SARS (severe acute respiratory syndrome) and meningococcal disease; foodborne and communicable diseases, such as E. coli 0157: H7, monkeypox, salmonella and West Nile virus; vaccine preventable diseases; lead poisoning; lack of health care in rural areas; health disparities among racial groups, breast, cervical and prostate cancer; Alzheimer's disease; and other health threats -- sexually transmitted diseases, tobacco use, violence, and other conditions associated with high-risk behaviors. In addition, IDPH has been charged with handling the state's response to the COVID-19 pandemic and the threat of bioterrorism.

IDPH, which is one of the state's oldest agencies, was first organized in 1877 with a staff of three and a two-year budget of $5,000. IDPH, now has an annual budget of $2.9 billion in state and federal funds, headquarters in Springfield and Chicago, seven regional offices located around the state, three laboratories, and 1,200 employees.

IDPH is organized into 12 offices, each of which addresses a distinct area of public health. Each office operates and supports numerous ongoing programs and is prepared to respond to extraordinary situations as they arise.