Overview
Job Announcement:
Director of CHW Services
Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.
Here at IMPaCT Care, we get out of bed every day to remake the American health workforce. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 20 states by 50 organizations like Kaiser Permanente, the Veterans Affairs Administration and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We’re making waves: on CNN, in WaPo, at the Fed…there is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT.
We’re changing the game, but also know the importance of enjoying the journey. That’s why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.
Interested? Read on.
Who you are:
We’re looking for a community-minded leader to build and lead the flagship IMPaCT Community Health Worker (CHW) program in Denver Colorado. You are stepping into a career-defining opportunity to build and deliver CHW programs from the ground up using IMPaCT’s evidence based tools and structure. You are a systems builder who is compulsive about operational excellence and looks for ways to continuously improve internal systems and team performance through insightful coaching. You enjoy a brisk pace to your work and enjoy the feel of a start-up culture within an existing business. Strong candidates will be passionate about turning the values of social justice into an operational reality.
What you’ll do:
Build your team by partnering with community-based organizations to recruit and hire caring, trustworthy CHWs and administrative staff
Work on-site to oversee day-to-day programmatic and personnel operations, supervising staff in alignment with program goals
Integrate CHWs into community and clinical settings and ensure high quality patient support
Deliver and report high performance on quality outcomes and program satisfaction for all individuals receiving CHW support
Achieve high patient and staff satisfaction to promote retention and growth of the program
Build IMPaCT’s presence in the Colorado area through partnerships and strategic selection of engagement activities
Ensure high-quality delivery of client services – including strategic planning and hiring, training, professional development and programmatic support – to healthcare organizations across the country to build and run effective and sustainable CHW programs
What you bring:
Graduate degree in Social Work or Public Health, Population Health, Healthcare Administration or Social Work
5 years of healthcare experience with 2+ years in a leadership role with responsibility for operational excellence, with a track record of developing and leading strategic initiatives, achieving outcomes through program implementation, and managing budgets
Experience with recruiting, managing, and developing high-performing staff
Experience with developing community facing programs, including building and sustaining successful external partnerships
Exceptional presentation, interpersonal, and writing skills
One of our core values is to create a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace.
About IMPaCT Care
Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT Care’s mission is to advance health equity by unlocking the power of the grassroots community health workforce. Having proven the model and grown through guerrilla efforts to serve 50 client organizations across 20 states, we’re now ready to scale. We are a completely remote company, backed by leading healthcare investors, and advised by senior leaders from Amazon, Kaiser Permanente, and the University of Pennsylvania. IMPaCT is the leading evidence-based intervention in the U.S. for addressing health inequity and the social determinants of health. IMPaCT’s standardized, scalable program selects altruistic people from local communities, trains them as CHWs and connects them with people who are facing health inequity. We then support CHWs as they help their clients improve their lives and health. We have transformed the effectiveness of the CHW workforce by reimagining each step, from how to identify the right CHWs, to how to train, develop, manage, and empower them with technology and evidence-based best practices. We’ve achieved outcomes frequently believed to be out of reach: across multiple randomized controlled trials, our team has demonstrated dramatic improvements in cost, health and patient satisfaction – $2,500 saved per patient in year 1, improved mental health, 66% of hospital days compared with matched controls and a 94% net promoter score.
