Overview
About MAB Community Services
MAB Community Services is a mission-driven organization dedicated to providing exceptional support and care to individuals and communities through innovation, compassion, and integrity. We foster an inclusive work environment that values collaboration, personal growth, and service excellence.
Position Overview
We are seeking a highly motivated and detail-oriented Chat Support Specialist to join our remote customer service team. The ideal candidate will be responsible for delivering outstanding client support through live chat and messaging platforms, ensuring that every customer interaction reflects our organization’s values of empathy, professionalism, and efficiency.
Key Responsibilities
Provide real-time assistance to clients and customers via chat platforms in a courteous and professional manner.
Accurately document client interactions and feedback to support service improvement initiatives.
Troubleshoot basic issues and escalate complex inquiries to the appropriate department.
Maintain an up-to-date understanding of MAB Community Services’ programs, policies, and communication standards.
Collaborate with other team members to ensure seamless and efficient service delivery.
Uphold confidentiality and data protection standards in all communications.
Qualifications
High school diploma or equivalent; an associate or bachelor’s degree preferred.
Previous experience in customer service, chat support, or administrative assistance is an advantage.
Excellent written communication and multitasking skills.
Strong problem-solving abilities and attention to detail.
Reliable internet connection and proficiency with chat, CRM, and communication tools.
A positive, empathetic, and professional demeanor.
Benefits
Competitive hourly rate
Flexible remote work schedule
Comprehensive health, dental, and vision insurance (for eligible employees)
Paid time off, sick leave, and company holidays
Opportunities for career advancement and professional development
Supportive and inclusive company culture focused on employee well-being and work-life balance
About MAB Community Services
MAB Community Services has been creating opportunities for people with disabilities since 1903. Helen Keller served on our first advisory board, along with other notable Bostonians who developed some of the first community services for blind individuals. Today we specialize in individualized rehabilitation and family-focused strategies that help individuals with a range of disabilities live full and independent lives in the community. The organization’s three distinct divisions are the Ivy Street School, MAB Adult Disability Services, and Massachusetts Association for the Blind and Visually Impaired. They work tirelessly across the organization to promote acceptance, inclusion, equality, and diversity.
