Overview
The Customer Experience Representative will be responsible for assisting our Inside Sales team by screening leads for viability as well as providing customer service to our existing clients.
What You Will Do:
Receive inbound calls from and make outbound follow-up calls to prospective customers, determine their eligibility and interest in various insurance plans, and connect them with a licensed agent who can meet their needs.
Make outreach calls to existing clients to identify and resolve member issues.
Maintain up-to-date knowledge of the company’s products, services, and policies to provide accurate information to customers.
Create contact records and maintain accurate documentation within the CRM.
Pursue a positive and educational customer experience in every interaction.
Proactively follow up with customers to ensure issues have been resolved to their satisfaction and to provide updates as necessary.
Competencies:
Excellent customer service skills
Excellent attention to detail
Strong communication skills
Ability to work independently
Required Education and Experience:
High School diploma or GED
At least 1 year Customer Service experience preferred
Call Center experience preferred
Medicare Advantage experience a plus
Bilingual (Spanish) is a plus
Work Environment:
A dedicated workspace at home, lacking interruptions and with the ability to protect confidential information
A dedicated, reliable internet connection, free from competing usage that can impact phone audio quality
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are excited to announce a new opportunity within our organization for the role of Part Time Sales Support Representative.
This role comes as part of our ongoing efforts to grow and adapt to the evolving needs of our business. This position would be ideal for:
Retirees: Looking to stay active and engaged while earning extra income.
Stay-at-home parents: Seeking flexible work arrangements to balance family responsibilities.
Individuals with other full-time jobs: Looking for a rewarding second income opportunity.
College Students: Looking to earn extra income while balancing their studies.
Recent Graduates: Gaining valuable work experience and building their professional network.
Those seeking flexible work: Looking for part-time employment with the potential for long-term growth.
This role will be completely remote, paid hourly and have flexible hours between 20-29 hours per week. No licensure is required, equipment will be provided, and you get the chance to work within a great organization with great people!
About Neighbors Emergency Center
Neighbors Emergency Center has a Purpose that drives our vision inspired by our patients, culture, and community. We believe in providing extraordinary care that is dedicated to making lives better every day. Neighbors Emergency Center operates with an unfaltering vision to be The Best Neighbors Ever. This means providing unparalleled medical care driven by compassion, respect, and dedication. We are focused on our patients, the culture of our company, and the community. We make lives better every day by providing extraordinary care through dedicated focus on our patients, the culture of our company, and the community with a vision to be The Best Neighbors Ever. Neighbors Emergency Center has six locations throughout Houston.
