Overview
Do you have a passion for helping people? Be a part of a company that invests in its employees’ growth and development. Remote Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls. As a Representative, you will be required to update administrative details of customer accounts and/or direct calls to the appropriate department as needed.
Key Responsibilities:
Handle high volume of inbound calls from customers and direct them to the proper departments if applicable
Work closely with other departments to ensure a positive customer experience
Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary
Help explain contract details
Manage existing customer relationships that give our customers peace of mind and worry-free driving
Process payments and set up payment arrangements to resolve customer accounts
Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
Key to Success:
Excellent customer service, communication, and listening skills
Can work in a fast-paced environment, under pressure, and with other employees
General computer and typing skills
Passion for customer service and quality work
Must be focused and reliable
Ability to prioritize, Organize and multitask.
High School diploma or GED required.
Bilingual (Spanish/English) is a plus.
The candidate(s) offered this position will be required to submit to a background investigation.
Compensation: $20.75/hour
Our Benefits Include:
Paid training.
Voluntary Life Insurance
Internet Stipend
Equipment included
About Neighbors Emergency Center
Neighbors Emergency Center has a Purpose that drives our vision inspired by our patients, culture, and community. We believe in providing extraordinary care that is dedicated to making lives better every day. Neighbors Emergency Center operates with an unfaltering vision to be The Best Neighbors Ever. This means providing unparalleled medical care driven by compassion, respect, and dedication. We are focused on our patients, the culture of our company, and the community. We make lives better every day by providing extraordinary care through dedicated focus on our patients, the culture of our company, and the community with a vision to be The Best Neighbors Ever. Neighbors Emergency Center has six locations throughout Houston.
