Overview
As a Customer Service Representative (CSR), you will be the first point of contact for our customers, helping to resolve their inquiries, provide product or service information, and offer solutions in a professional and efficient manner. Whether you’re working full-time or part-time, you’ll play a crucial role in ensuring customer satisfaction and fostering positive customer experiences.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
Provide accurate information about products, services, and policies.
Resolve customer complaints, concerns, and issues in a calm and effective manner.
Assist customers with order tracking, returns, exchanges, or refunds.
Process transactions, including billing inquiries, payments, and account management.
Maintain and update customer records in the CRM system.
Collaborate with other departments to resolve complex customer issues.
Ensure customer satisfaction by delivering high-quality service at all times.
Follow up with customers to ensure issues are resolved and they are satisfied with the outcome.
Continuously improve personal product knowledge and customer service skills.
Meet performance targets, including response time, customer satisfaction ratings, and resolution time.
Qualifications:
High school diploma or equivalent required; associate degree or higher preferred.
Previous experience in customer service or a related field is a plus.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and the ability to handle challenging situations.
Ability to multitask, prioritize, and manage time effectively.
A positive attitude and the ability to work well in a team environment.
Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
Flexibility to work various shifts, including evenings, weekends, and holidays (depending on full-time or part-time status).
Preferred Qualifications:
Bilingual in English and another language is a plus.
Experience in a specific industry (e.g., retail, technology, healthcare) can be beneficial.
Physical Requirements:
Ability to sit for extended periods while using a computer.
Occasional lifting of up to 20 pounds (if applicable to your work environment).
Work Environment:
Fast-paced, customer-focused environment.
Can be performed remotely (for some positions) or in a traditional office setting.
Both full-time and part-time positions available.
Schedule Options:
Full-time (40 hours per week)
Part-time (flexible hours, typically 20-30 hours per week)
Compensation:
Competitive salary with potential for bonuses based on performance.
Benefits package (for full-time employees) including health insurance, paid time off, and retirement plans.
About Pacific Habitat Services, Inc.
Since 1993, Pacific Habitat Services, Inc. has been committed to providing professional services that address complex environmental issues.
Anchored in the Pacific Northwest, we serve both the public and private sector with regulatory permitting, natural resource assessments, wetland delineation, environmental design, restoration, construction, and education outreach.
Our dedicated staff of creative consultants offers technical and scientific expertise in wetland science, fish and wildlife biology, hydrology, soil science, botany, and environmental planning. We not only provide professional services to suit your need, budget, schedule, and overall goals, but integrity and attention to detail as we develop innovative, successful solutions for your environmental project.
