Contact Center Representative – Full time / Part time WFH REMOTE

Overview

We are seeking a dedicated and customer-oriented Contact Center Representative to join our team. As a Contact Center Representative, you will be the first point of contact for customers, providing excellent service through inbound and outbound calls, emails, chats, or other communication channels. Your role is essential in ensuring a positive customer experience and delivering solutions to meet their needs in a professional and efficient manner.

 

Key Responsibilities:

Handle inbound and outbound customer interactions, including calls, emails, live chats, and social media messages.
Provide accurate information about products, services, and policies to customers.
Resolve customer inquiries, complaints, and issues in a timely and professional manner.
Maintain a thorough understanding of company products, services, and procedures.
Update customer records and maintain accurate case documentation using CRM or other systems.
Work closely with other departments to address complex customer needs and escalate issues as necessary.
Meet or exceed performance goals and metrics (such as call handling time, customer satisfaction, etc.).
Assist with basic troubleshooting and provide guidance on product-related issues.
Follow company protocols for service quality and compliance standards.
Contribute to a positive team atmosphere and share best practices.

 

Qualifications:

High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Previous experience in a customer service or contact center environment is a plus.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to think on your feet.
Ability to multitask and manage time effectively.
Proficiency with computer systems, including Microsoft Office or CRM software.
Positive attitude and a strong commitment to delivering excellent customer service.
Ability to work in a fast-paced environment and manage a high volume of calls.

 

Benefits:

[Health insurance, dental, vision, etc.]
[Retirement savings plan options]
[Paid time off, vacation, etc.]