Overview
we are seeking motivated and customer-focused individuals to join our team as Live Chat Agent/Call Center Customer Service Representatives. In this role, you will be responsible for delivering outstanding customer service through live chat and phone interactions. This is a remote work-from-home position, allowing you to provide support to our customers from the comfort of your own home.
**Responsibilities:**
– Respond to customer inquiries and issues via live chat and phone in a timely and professional manner
– Provide accurate information and assistance to customers regarding products and services
– Troubleshoot technical issues and provide solutions to customers
– Document customer interactions and follow up as needed
– Collaborate with team members and other departments to resolve customer concerns
– Meet and exceed customer satisfaction and performance targets
**Requirements:**
– Previous experience in a customer service or call center role preferred
– Excellent communication skills, both written and verbal
– Ability to multitask and prioritize in a fast-paced environment
– Proficiency in using live chat platforms and phone systems
– Strong problem-solving skills and attention to detail
– High school diploma or equivalent required; college degree preferred.
