Senior Manager, Operational Excellence
Based in Approved PSI Remote Location, or Hybrid/In-person in one of PSI’s Global Offices
10-25% international travel
Work From Almost Anywhere Status = Yes
Reports to Director, Enterprise Risk Management and Operational Excellence

Who we are
PSI is a network of locally rooted, globally connected organizations working to achieve consumer-powered healthcare — people-centered health systems that ensure quality, affordable care wherever and whenever it is needed. Our origins in sexual and reproductive health have grown into a broader mission. Today, we work with the public and private sectors as well as local communities, prioritizing people’s voice and choice and developing solutions to meet their essential health needs. Over the past five decades, we have helped push boundaries, break taboos, set trends, and develop innovative solutions to complex global health challenges.

Join us!
PSI’s Operational Excellence team works to make it easier at PSI, through business optimization efforts, process improvements, standards and quality monitoring, risk management, and other strategic initiatives aligned with PSI priorities.

PSI seeks a Senior Manager, Operational Excellence that will support the development and deployment of PSI’s risk management and continuous process improvement strategy and activities designed to reduce organizational risk and to improve operating efficiencies (OpEx), including PSI’s quality indicator global process and special projects for Executive Team members. Work with a broad range of PSI leadership, management staff as well as other internal and external stakeholders to improve operations and strengthen the network to ensure PSI’s success as a leader in its field. Report to and work closely with the Director, Risk Management & Operational Excellence. Manage OpEx support staff.

Salary Range:
$108,000 (MINIMUM) – $135,000 (MID-POINT) – $162,000 (MAXIMUM)
For US-based candidates, the annual base salary range is reflected above.* We value transparency and have provided the full salary range for this role. Actual base salary compensation will be determined by factors such as a candidate’s qualifications, experience, internal equity, external market analysis, and other business factors permitted by law. Hiring above the mid-point of the range would not be typical in order to allow for potential future salary growth. PSI offers a comprehensive benefits package which includes health care, retirement plan, generous leave, as well as other great benefits. For more information, please ask your recruiter or visit https://www.psi.org/careers/ to learn more!

*For all applicants applying outside of the US; please note that those hired outside of the US will be employed through the local PSI office. Pay and benefits will be commensurate with the role and practices of the local office, including payment in local currency.


Your contributions


  • Facilitates planning and execution of OpEx priorities for business optimization and risk & knowledge management. Plan & execute critical process improvement and re-engineering efforts of global scope designed to reduce risk, improve compliance, and create operational efficiencies. Identify and drive change to resolve process gaps, and guide change management initiatives, as needed. Develop and lead project plans, conduct data analysis supporting process change, and leads cross-functional teams of leaders, managers, and subject matter experts, as needed. May provide updates to the Executive Team and senior leaders. 25% of Time
  • Facilitates initiatives to promote excellence in project management, including: oversight of project lifecycle trainings, ensuring quality, relevance, and accessibility of trainings; support Delivery Cone development & revision of project management SOPs and supporting tools. Makes recommendations to senior leaders to support continuous improvement of project management. 25% of Time
  • Contribute to identifying key metrics to be analyzed, in terms of a) OpEx team performance and b) OpEx activities aimed at improving operational efficiencies and minimizing risk. Does the same, as needed, for projects PSI has identified as high priority. Uses data to analyze these key metrics and provide comprehensive reports for leadership decision-making. 15% of Time
  • Provides guidance to leadership in the selection and prioritization of OpEx deliverables and projects by escalating key issues and new or evolving risks, and makes recommendations for additional resources that may be necessary to address new risk or compliance issues. 10% of Time
  • Supervise OpEx Associate, providing coaching, development, and performance management. Make recommendations concerning employment, termination, performance evaluations, salary actions, and other personnel actions. Support development of OpEx team goals. Support the Director to prioritize, organize, delegate, and coordinate flow of work. Enhance employee performance through frequent and timely communication and support. 10% of Time
  • Perform as a change agent and support OpEx initiatives to build a culture of operational excellence at all levels of the organization by supporting and leading special initiatives, communication strategies, and learning sessions. 10% of Time
  • Support adherence to PSI’s compliance programs and internal quality standards such as StEPS aimed at monitoring and reducing organizational risks. 5% of Time

Time percentages listed above are not exact. They are estimates and may change. This is also not an exhaustive list of all tasks that an incumbent is expected to perform but is instead a summary of the primary responsibilities and requirements of the job. The incumbent may be asked to perform duties not included above. PSI reserves the right to revise job profiles at any time based on changes to the required job responsibilities.


What are we looking for?

  • Bachelor’s Degree (or international equivalent) in a related field
  • At least 10 years of related experience
  • Experience managing the full project life cycle of donor funded projects in an international context. Preference for working knowledge of Project DPro project management framework.
  • Experience working in and knowledgeable of challenges of working in geopolitically diverse environments.
  • Ability to drive change in an organization and produce results through influential authority.
  • Excellent communication skills. Strong facilitation and presentation skills. Ability to concisely and clearly convey complex topics to all levels of the organization.
  • Excellent interpersonal skills, with strong ability to connect, collaborate, and empathize with diverse groups.
  • Basic financial acumen as it applies to process improvements and program/project management.
  • Knowledgeable in managing risk and compliance programs.
  • Experience with lean concepts and continuous process improvement approaches such as Six Sigma or Kaizen preferred.
  • Experience with change management approaches such as Prosci preferred.
  • Proficiency in at least one PSI official language other than English (French, Spanish, Portuguese) preferred.

The candidate we hire will embody PSI’s corporate values:
Measurement: You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
Pragmatism: You’ll strive to deliver the best possible result with the resources available. You won’t be paralyzed by a need to make things perfect.
Honesty: You own your mistakes and are open about your shortcomings – it’s the only way you’ll learn and improve.
Collaboration: You’ll quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you won’t succeed.
Trust: You accept limits to your sphere of control and give colleagues the benefit of the doubt.
Commitment:  You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin.


References will be required. The successful candidate will be required to pass a background check. For domestic positions: Must be authorized to work in the United States. N.B. PSI will not consider work visa sponsorship for this position .

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.


ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: newhiresupport@psi.org or call (202)785-0072. #li-remote #li-aw1

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