Overview
Job Summary:
The Operations Manager is responsible for overseeing and improving day-to-day operations
to ensure efficiency, high-quality client services, and meaningful social impact. This role
executes the company’s strategic goals by developing and implementing operational
strategies, managing multiple departments, overseeing budgets, and leading teams while
fostering a culture of continuous improvement and innovation.
*Job summary is subject to change*
Supervisory Responsibilities:
● Participate in the hiring, training, and development of departmental managers
● Organize, oversee, and support departmental workflows and schedules
● Conduct timely and constructive performance evaluations
● Address employee discipline and terminations in accordance with company policy
● Implement the CEO’s vision and strategic objectives at an operational level
● Lead, mentor, and train the management team
● Develop strategies for recruiting, training, and retaining high-performing staff
*Subject to change*
Key Duties and Responsibilities:
● Establish and monitor quantitative and qualitative performance metrics (KPIs)
● Analyze and improve business processes and operational procedures
● Implement policies and procedures to improve daily operations
● Ensure safe, adequate, and compliant work environments
● Oversee multiple departments and ensure alignment with CEO-established goals
● Communicate new directives, policies, and procedures clearly to leadership and staff
● Improve customer satisfaction through operational enhancements
● Coordinate efforts across business office, clinical, and case management teams
● Promote a positive organizational image internally and externally
● Manage operational budgets and ensure fiscal accountability
● Collaborate with leadership to ensure smooth workflows and alignment
*Duties/Responsibilities are subject to change*
Required Skills and Abilities
● Strong understanding of business, finance, and operational practices
● Excellent verbal, written, and interpersonal communication skills
● Proven leadership, diplomacy, and people-management abilities
● Strong analytical, decision-making, and problem-solving skills
● Highly organized with strong attention to detail
● Proficiency in Microsoft Office Suite and operational software
● Experience with databases and project management tools
● Tech-savvy, with comfort using digital tools and emerging technologies
*Required skills/abilities are subject to change*
Education and Experience:
● Bachelor’s degree in Business Administration, Operations Management,
Healthcare Administration, or a related field preferred
● Minimum of 3–5 years of operations, office management, or administrative leadership experience
● Experience managing processes, workflows, and cross functional teams
● Experience in a fast growing or high change environment preferred
● Strong project management experience
● Demonstrated ability to lead teams and drive results
● Experience interpreting financial data and managing budgets
Physical Requirements:
● Prolonged periods of sitting and working on a computer
● Regular use of phone, email, and video conferencing tools
● Ability to lift up to 15 pounds as needed
*Physical requirements are subject to change*
Other duties may be assigned, and responsibilities may change based on business needs.
About Simple Solutions Psychotherapy
Simple Solutions Psychotherapy is a growing behavioral health organization dedicated to improving the well-being of individuals, families, and communities throughout Southern California. Our mission is to provide compassionate, high-quality mental health and support services that empower people to heal, grow, and thrive. We offer a broad range of services, including psychotherapy, Enhanced Care Management (ECM), Community Supports, foster youth services, educational programs, community outreach initiatives, and professional training programs. Our team is committed to creating a safe, supportive environment where both clients and employees can make a meaningful impact. As we continue to grow, we seek passionate professionals who value collaboration, innovation, service excellence, and community-centered care.
