System Improvement Coordinator for County Behavioral Health Gov’t Board

Overview

Are you a master level counselor or social worker with behavioral health experience who enjoys working to strengthen programs and outcomes which ultimately improve client lives? Or, are you a counselor who has also been a behavioral health case manager or has supervised case managers or peer supporters?

This position collaborates with local publicly funded agencies within Stark County’s full treatment, prevention, and recovery support continuum to implement system level efforts which boost program utilization and improve the efficiencies, standards, and delivery of behavioral health services. Additionally, the System Improvement Coordinator (SIC) researches and informs evidence based (or evidence informed) strategies within Stark County based on data-driven information and assists in ensuring all services are infused with trauma and cultural informed principles. Also responsible for the oversight of established programs and services that support mental health and substance use recovery, the SIC focuses on programs serving populations across the lifespan, from childhood, to the transition years, and onto adulthood. If you have experience in the counseling office, with other levels of behavioral health providers, and with your agency’s compliance team, you are encouraged to apply.

What we offer:

StarkMHAR offers the more traditional “government” benefits that are appealing to many, and is also committed to recruiting, engaging and developing a diverse, high-quality staff. Some, but not all of the many employee-friendly features of employment at StarkMHAR include: Health benefits beginning the 1st month after start date; enrollment in the Ohio Public Employee Retirement System (OPERS); vacation and sick leave accrual from employee’s first day; several personal and paid holidays observed annually; year-round staff development opportunities; and educational assistance. In an effort to promote work/life balance and offer staff greater flexibility, most StarkMHAR positions are eligible for remote work and/or alternate work schedules.

Robust Benefit Package

Health Benefits begin 1st of month after start date
Ohio Public Employee Retirement System
Vacation & Sick Leave Accruals from day 1
Prior Gov’t service may increase Vacation accruals
5 Personal Days & 10 Paid Holidays per year

How we work:

StarkMHAR collaborates and partners. We strive to be thought leaders and conveners of various community-based systems and professionals.
StarkMHAR engages with diverse partners to reflect consumer voice and community needs with cultural and linguistic competence.
StarkMHAR innovates. We fund and promote evidence-informed practices and pilot projects which foster new models of service delivery.
StarkMHAR employees act with integrity. We are uncompromising in our ethical practices.
StarkMHAR perseveres. We pursue our goals even when it is difficult.
StarkMHAR believes in hope, wellness and recovery for everyone. StarkMHAR is empowered by the State of Ohio to plan, develop, fund, manage and evaluate community-based mental health and addiction services. Federal, state and local funds are utilized to ensure mental health and addiction prevention, and treatment and recovery support services are available to individuals and families in Stark County.

PURPOSE

Responsible for system improvements including efficiencies, program utilization, service standards and service delivery experience. Responsible for the oversight of established non-specialized programs/services of the full treatment and recovery support continuum, priority areas 3-5. Researches and informs evidenced based (informed) strategies within Stark County based on data driven information.

ESSENTIAL JOB FUNCTIONS

Responsible for researching and maintaining a repository of evidenced based/informed standards of care, strategies, and models for use in program utilization, service review, and efficiency oversight;

Monitors, identifies, and communicates risks and opportunities to improve service delivery across the behavioral health system and with community partners;

Collaborate with providers, system partners, and stakeholders to promote and set behavioral health standards of care and positively impact the client experience;

Work collaboratively with Clinical Department staff to review provider submitted reports and make data informed recommendations for improvement related to program oversight;

Work collaboratively with StarkMHAR facilitated coalitions to identify areas of system opportunity and recommend strategies to address gaps;

Responsible for oversight of established non-specialization programs of the full treatment continuum that fall under priority areas 3, 4 and 5;

Responsible to maintain relationships with providers and stakeholders needed to coordinate, troubleshoot, and identify potential areas for enhancements, efficiencies, and behavioral health system solutions for system success;

Manages and facilitates meetings and trainings with providers, vendors, contractors, and stakeholders as appropriate;

Ensures a high degree of family and consumer involvement in all aspects of initiatives;

Ensures that work activities are delivered in a culturally and linguistically competent, trauma informed manner in accordance with evidence-based practices;

Assists in providing trauma informed and cultural and linguistic competent responses to the public and clients/consumers who are seeking information and assistance with behavioral health questions or system navigation by phone, email, website, or walk-ins;

Attends and represents StarkMHAR on community & state committees and at community events & trainings as requested/required;

REQUIREMENTS

Master’s Degree in Human Services or related field;
A minimum of five (5) years’ experience in behavioral health program administration required;
Dependent clinical licensure required – independent clinical licensure preferred;
Experience with system improvement and system level oversight preferred;
Project management experience preferred.