CPH Preferred
Overview
At The Clark Team, we are more than just real estate agents—we are trusted partners in helping individuals and families achieve their homeownership dreams. With a reputation for excellence, integrity, and personalized service, our growing team works across a range of markets to deliver top-tier real estate experiences. We believe that exceptional service starts with a strong internal team—and we’re looking for a customer-focused leader to help take our service operations to the next level.
Job Summary:
The Clark Team is seeking an experienced, high-performing Customer Service Manager to join our remote team. In this role, you will lead customer support operations, manage a virtual service team, and ensure that every client interaction reflects the professionalism and care our brand is known for. This position is ideal for a strategic leader with a passion for client satisfaction and team development within the fast-paced real estate industry.
Key Responsibilities:
Team Leadership: Manage, mentor, and support a remote team of customer service representatives.
Client Experience: Ensure consistent, high-quality customer interactions—responding promptly to inquiries, resolving issues, and following up to guarantee satisfaction.
Operational Management: Develop and implement processes to improve efficiency, streamline communication, and strengthen client relationships.
Performance Metrics: Monitor KPIs such as response times, client satisfaction, and issue resolution rates, and use data to drive improvement.
Collaboration: Coordinate with agents, marketing, and administrative teams to ensure seamless support throughout the client journey.
Training & Development: Onboard new team members and provide ongoing training to maintain top-level service.
Compliance & Documentation: Ensure team operations align with real estate regulations and internal policies.
Qualifications:
Bachelor’s degree in Business, Communications, or a related field, or equivalent experience.
5+ years of customer service experience, including 2+ years in a management or supervisory role.
Proven ability to lead and motivate remote teams.
Excellent communication, organization, and problem-solving skills.
Experience in real estate or a client-facing service industry preferred.
Proficiency with CRM platforms, project management tools, and virtual collaboration systems (e.g., Slack, Zoom, Trello).
Compensation & Benefits:
Competitive salary range: $88,000 – $154,000 annually (based on experience).
Remote work flexibility.
Health, dental, and vision insurance options.
401(k) retirement plan.
Paid time off and holidays.
Opportunities for career growth in a fast-expanding real estate company.
About The Clark Team
At The Clark Team, we are more than just real estate agents—we are trusted partners in helping individuals and families achieve their homeownership dreams. With a reputation for excellence, integrity, and personalized service, our growing team works across a range of markets to deliver top-tier real estate experiences. We believe that exceptional service starts with a strong internal team—and we’re looking for a customer-focused leader to help take our service operations to the next level.
Job Summary:
The Clark Team is seeking an experienced, high-performing Customer Service Manager to join our remote team. In this role, you will lead customer support operations, manage a virtual service team, and ensure that every client interaction reflects the professionalism and care our brand is known for. This position is ideal for a strategic leader with a passion for client satisfaction and team development within the fast-paced real estate industry.
Key Responsibilities:
Team Leadership: Manage, mentor, and support a remote team of customer service representatives.
Client Experience: Ensure consistent, high-quality customer interactions—responding promptly to inquiries, resolving issues, and following up to guarantee satisfaction.
Operational Management: Develop and implement processes to improve efficiency, streamline communication, and strengthen client relationships.
Performance Metrics: Monitor KPIs such as response times, client satisfaction, and issue resolution rates, and use data to drive improvement.
Collaboration: Coordinate with agents, marketing, and administrative teams to ensure seamless support throughout the client journey.
Training & Development: Onboard new team members and provide ongoing training to maintain top-level service.
Compliance & Documentation: Ensure team operations align with real estate regulations and internal policies.
Qualifications:
Bachelor’s degree in Business, Communications, or a related field, or equivalent experience.
5+ years of customer service experience, including 2+ years in a management or supervisory role.
Proven ability to lead and motivate remote teams.
Excellent communication, organization, and problem-solving skills.
Experience in real estate or a client-facing service industry preferred.
Proficiency with CRM platforms, project management tools, and virtual collaboration systems (e.g., Slack, Zoom, Trello).
Compensation & Benefits:
Competitive salary range: $88,000 - $154,000 annually (based on experience).
Remote work flexibility.
Health, dental, and vision insurance options.
401(k) retirement plan.
Paid time off and holidays.
Opportunities for career growth in a fast-expanding real estate company.
