Overview
As part of our remote support team, you’ll provide prompt, courteous, and knowledgeable support to help resolve software, hardware, and access issues, ensuring our users stay connected and productive.
🎯 Key Responsibilities:
Respond to help desk tickets, emails, and live chat inquiries from users experiencing technical issues
Diagnose and resolve basic software, hardware, or network problems
Guide users step-by-step through troubleshooting processes
Escalate complex issues to Tier 2 or specialized support teams
Log, track, and follow up on incidents and service requests using our ticketing system
Assist in creating and maintaining user-friendly documentation and FAQs
Support onboarding of new users by setting up accounts and access permissions
Contribute to a culture of customer-focused support and continuous improvement
✅ Requirements:
Previous experience in a customer support or help desk role (preferred)
Basic knowledge of computer systems, mobile devices, and common applications
Strong communication skills — both written and verbal
Comfortable working remotely with minimal supervision
Ability to multitask and remain calm under pressure
Experience with help desk or ticketing tools (e.g., Zendesk, Freshdesk, Jira, etc.) is a plus
High school diploma or equivalent required; associate or bachelor’s degree a plus
🌟 What We Offer:
Competitive hourly pay or salary (based on experience)
Flexible remote work schedule
Paid training and development opportunities
Access to employee support resources and tools
A friendly, inclusive, and supportive virtual team environment
Growth opportunities within a scaling company
