Overview
VT Seva is seeking a dedicated and professional Clinic Customer Service Representative/Patient Care Coordinator to assist new and existing patients with inquiries regarding our medical services and organizational processes. The successful candidate will provide timely and courteous support remotely, help patients navigate their questions and concerns, coordinate appointments and referrals, and ensure they receive accurate information and appropriate assistance when experiencing medical or technical issues related to our services.
This position requires excellent communication and customer service skills, strong attention to detail, professionalism, and the ability to handle patient inquiries with empathy and confidentiality.
Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills:
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma
