Software Asset Manager

Overview

We’re looking for a Software Asset Manager to join our team and ensure the tools and systems our workforce relies on are managed with accuracy, compliance, and efficiency. In this role, you’ll not only keep software licenses in check, you’ll also be a key player in helping the agency run smoothly, securely, and cost-effectively. This role is part of a highly skilled IT team that ensures DOH staff, and public health partners across the state, can access the systems and data they need to serve Washington’s communities. From supporting thousands of employees to keeping mission-critical public health operations running, your work will have a direct, statewide, and even national impact.

 

Why You’ll Love This Role

Impact that matters: Your work supports statewide public health programs, WIC clinics, local health jurisdictions, labs, hospitals, and even national partners like the CDC.
Innovation meets service: You’ll use modern tools like ServiceNow, SCCM, and automation to streamline processes and improve user experiences.
Collaboration at scale: Work alongside IT experts across security, operations, data, and architecture, and partner with business units, vendors, and other state agencies.
Growth and mentorship: You’ll guide less experienced technicians, contribute to knowledge-sharing, and continue building your expertise with emerging technologies.
Key Responsibilities:

As the Software Asset Manager, you will:

Oversee the full lifecycle of agency software—from procurement and deployment to monitoring and retirement, ensuring compliance and cost-effectiveness.
Administer and manage the ServiceNow Software Asset Management (SAM) module, keeping asset records accurate and audit-ready.
Lead audits, license reconciliations, and usage reviews to reduce risk and improve efficiency.
Provide advanced troubleshooting and support for enterprise applications, workstations, and software deployments.
Collaborate with IT security, procurement, and finance teams to align software management with agency policies and security standards.
Mentor junior IT staff and share best practices to improve overall team performance.
Contribute to continuous service improvement by analyzing feedback, streamlining processes, and implementing automation.

 

The ideal candidate is a dependable team player who communicates clearly, manages their time and priorities well, and approaches challenges with curiosity and problem-solving skills. They thrive in a customer-focused environment, making technology feel accessible while treating every interaction with patience, equity, and respect. This person takes accountability for their work, seeks continual growth, and contributes to a positive team culture by supporting colleagues, owning mistakes, and showing humility and forgiveness when learning together. With strong technical competence, a collaborative mindset, and a commitment to inclusion, they not only keep systems running smoothly but also strengthen trust across the organization.