Provider Licensing Section Manager

Overview

About this Role
All California Department of Public Health (CDPH) employees perform work that is of the utmost importance, where each employee is important in supporting and promoting an environment of equity, diversity, and inclusivity, essential to the delivery of the department’s mission. All employees are valued and should understand that their contributions and the contributions of their team members derive from different cultures, backgrounds, and life experiences, supporting innovations in public health services and programs for California.

Job Summary

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by being responsible for the day-to-day supervision and management of the Provider Licensing Section. The Section is responsible for review, analysis, and evaluation of licensing activities which include License Renewal Applications from health facilities, clinics, and agencies, validation of provider records to ensure compliance with licensing requirements, eligibility of Provisional License renewals, license revocations, license suspensions, the development of the section’s policies and procedures, and special projects. The incumbent works under the supervision of the Manager II (M II).

Key Responsibilities
40% Supervise, manage, and direct workload priorities for the Provider Licensing Section, in the review, analysis, and evaluation of License Renewal Applications, licensing activities which includes license renewal process, Provisional License renewal process, license suspension process, bed suspension process, license revocation process, and administrative facility closure process in the database of records. Evaluate data metrics to determine and monitor workload priorities and performance on timeliness and volume related to processing. Review and apply state and federal laws and regulations to determine requirements relative to the licensure and certification process. Oversight of Section workload to ensure information and data are accurate and necessary. Assist with the development, implementation, and maintenance of the on-line application system. Make recommendations to the M II. Provide guidance to the Supervisor Is (Sup Is) and Center for Health Care Quality (CHCQ) district office managers regarding inquiries from the public, providers, stakeholder groups, and other state departments. Provide guidance to Sup Is for continuous quality improvement in customer service and program efficiencies. Assist in preparation of special reports, participate in CHCQ management projects, and other support activities for CHCQ management.
35% Prepare annual staff performance and probation reports as necessary. Arrange for staff development and training. Conduct hiring interviews, complete hiring packages, and other personnel actions as necessary. Provide supervision and support to the Sup Is on personnel, staff development, and other issues as they arise. Train and/or prepare presentations to stakeholders and other CHCQ staff on the licensing and certification process upon request. Provide consultation to the Public Policy & Prevention Division on application processes as needed to thoroughly evaluate proposed legislative or regulatory changes. Provide consultation to other CHCQ units as necessary.
20% Review and respond to letters, emails, and phone calls from CHCQ district offices, state agencies, providers, and the public. Delegate, review, and approve letters to providers regarding compliance with the state and federal laws and regulations. Work with the Office of Legal Services in the preparation of response to providers who are not in compliance with licensing and/or certification requirements. Coordinate the preparation for appeal hearings as necessary. Provide subject matter expertise in the application process and respond to inquiries from the legislature, advocacy groups, providers, and media.
5% Attend meetings to represent the program and act on behalf of the branch chief on application topics in his/her absence. Review and approve applications and licenses upon Sup I absence. Attend regular meetings with immediate Manager II to discuss unit activity. Perform other work related duties as necessary

Qualifications
All employees shall possess the general qualifications, as described in California Code of Regulations Title 2, Section 172, which include, but are not limited to integrity, honesty, dependability, thoroughness, accuracy, good judgment, initiative, resourcefulness, and the ability to work cooperatively with others.

This position requires the incumbent to maintain consistent and regular attendance; communicate effectively (orally and in writing) in dealing with the public and/or other employees; develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools, and equipment; complete assignments in a timely and efficient manner; and, adhere to departmental policies and procedures.

Competencies The competencies required for this position are found on the classification specification for the classification noted above. Classification specifications are located on the California Department of Human Resource’s Job Descriptions webpage.

Special Requirements

Conflict of Interest (COI)
Background Check and/or Fingerprinting Clearance
Medical Clearance
Travel:
Bilingual: Pass a State written and/or verbal proficiency exam in
License/Certification:
Other: