Overview

The Information Technology Associate (ITA) works under the general supervision of the Information Technology Supervisor II of the Customer Service Section (CSS). The ITA is responsible for providing first-level Information Technology (IT) support for all the California Department of Public Health (CDPH) staff and contractors and serve as part of the 1st level support Call Center IT help desk.  Primary tasks include answering customer calls, monitoring and responding to requests received over the phone, and resolving issues in ticket queues.  The ITA provides the overall installation, maintenance, and administration of IT resources in support of a centralized IT environment, working for CSS, within the Data Center Operations Services Branch. The ITA diagnoses and resolves hardware, software, and connectivity issues. The ITA independently prioritizes their work, resolves hardware/software and connectivity issues, and elevates issues to higher level support staff. The ITA assists in the support of the day-to-day operations and maintenance of all IT hardware, software, and peripherals. The ITA must adhere to state IT standards and policies at both the Department and state level.

The ITA performs duties in the Client Services and System Engineering domains.

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About The California Department of Public Health

The California Department of Public Health (CDPH) works to protect the public's health in the Golden State and helps shape positive health outcomes for individuals, families and communities. The Department's programs and services, implemented in collaboration with local health departments and state, federal and private partners, touch the lives of every Californian and visitor to the state 24 hours a day, 7 days a week.
Our Shared Vision

CDPH public health professionals, researchers, scientists, doctors, nurses, and other staff­ members have a shared vision to protect and improve the health of all Californians. We are dedicated to public service and passionate about our work and the people and communities we serve and protect.