Overview
We’re looking for an experienced IT Service Desk Manager to oversee strategic IT operations and supervise a team of 33 IT professionals. Reporting to the Director of IT Operations, this position will direct day-to-day service desk functions, support strategic planning, manage budgets, and oversee critical IT purchasing and asset management processes.
In this role, you’ll lead three technical supervisors and their teams, ensuring top-tier IT service for the department’s diverse programs and statewide public health efforts. Key responsibilities include managing over 5,800 IT assets, maintaining end-user devices, overseeing software lifecycle management, and directing all service desk support for DOH’s 4,000 desktops, laptops, mobile devices, and associated technology infrastructure. You’ll collaborate with leadership across the agency to align IT service desk strategy with DOH’s health initiatives, while maintaining a customer-focused, high-performance IT environment.
About Washington Department of Health
At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs, and services impact every Washingtonian and visitor daily. We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.
